Assistant Restaurant Manager at Domino's Pizza India — Jubilant Food Works Ltd. (2024-10 – 2026-02)
- Partnered with the general manager to execute business strategies, ensuring 100% compliance with company policies and safety procedures.
- Supervised and mentored a team of 20+ employees, conducting training sessions and performance evaluations that improved overall productivity by 25%.
- Acted as the primary escalation point for complex customer issues, maintaining a 95% satisfaction rate and resolving disputes efficiently.
- Monitored daily cash controls and inventory levels, reducing stock shortages by 20% through strategic vendor coordination
Crew Trainer at McDonald's (2022-06 – 2024-06)
- Coached, mentored, and guided new crew members to ensure strict adherence to corporate standards for food quality, hygiene, and speed of service.
- Evaluated team performance on the floor, providing constructive feedback to maintain high customer service ratings.
- Managed front-of-house operations during peak hours, ensuring optimal efficiency and guest satisfaction.
Customer Support Executive at Teleperformance (2021-02 – 2022-04)
- Managed daily customer inquiries and resolved complex complaints efficiently to ensure a high first-contact resolution rate.
- Provided comprehensive product and service information to diverse clients, maintaining an up-to-date knowledge base.
- Collaborated with team leads to identify recurring service bottlenecks and implement process improvements.
Customer Service Associate at Concentrix (2019-11 – 2021-01)
- Addressed customer inquiries, processed inbound orders, and resolved service issues efficiently to optimize customer satisfaction.
- Managed and updated sensitive customer accounts while maintaining precise data records of all interactions.
- Collaborated closely with internal departments to streamline delivery and service pipelines.
Food and Beverage Service Specialist at Johnny Rockets (2013-03 – 2018-04)
- Welcomed and seated guests took accurate food and beverage orders, and delivered high-quality, timely table service.
- Maintained impeccable cleanliness and hygiene standards across all dining and service areas in compliance with food safety regulations.
- Proactively handled guest complaints, processed billing transactions, and managed daily payment reconciliations.
Assistant Steward at Welcome Hotel (2012-09 – 2013-03)
- Assist the head waiter in serving 90+ guests daily, ensuring smooth and efficient meal service.
- Set up tables, polish silverware, and prepare the dining station prior to opening according to high restaurant standards.
- Anticipate guest needs by proactively refilling water, beverages, and bread, elevating the overall dining experience.
- Clear and reset tables efficiently, reducing waiting times for incoming guests during peak hours.
- Communicate effectively with the kitchen staff to ensure orders are delivered accurately and promptly.
Guest Service Associate (on the job trainee) at Fortune Inn Haveli (2012-01 – 2012-07)
- Working in restaurants or banquets to learn table setups, service styles, bar operations, and point-of-sale systems
Industrial Trainee at Fortune Select Manohar (2011-05 – 2011-10)
- Assisting staff, learning standard operating procedures, addressing guest complaints, and executing administrative tasks like inventory tracking and shift scheduling.
- Training in all the departments in hotel.
