Assistant Manager - Sales at Casagrand Premier Builder Limited (2023-02 – Present)
- Lead Management & Conversion: Drive the end-to-end sales process: Lead generation/allocation → Site Visit conversion → Booking conversion.
- Post-Booking Conversion: Focus on maximizing Booking to Net Sales Conversion by ensuring successful documentation, financing, and minimizing cancellations.
- Customer Retention: Proactively coordinate with teams to retain under cancellation bookings by addressing customer concerns and offering viable solutions.
- Product Presentation & Demo: Conduct compelling Project Presentations, including site walkthroughs, utilizing miniatures, and providing Model House Demos using a standardized script.
- Customer Needs Analysis: Effectively identify customer requirements before starting the sales discussion (table sitting).
- Objection Handling: Expertly manage and resolve customer concerns related to the project, location, construction quality, sales process, handover timeline, Google reviews/old customer feedback, pricing, and additional charges.
- Internal Coordination: Act as the liaison for new bookings and retention by coordinating closely with: Operations & MIS, Marketing & CRM, Legal & Commercial, Finance & Refund, Engineering Modifications & Product/Interiors.
- External Stakeholder Management: Coordinate with Banking partners to facilitate loan approvals for customers.
- Target Achievement: Execute Targets Chasing strategies to meet or exceed 100% minimum achievement against company-given targets (Target vs. Achievement).
- Referral Focus: Actively focus on generating Referral Bookings by leveraging the network of already booked customers.
- Market Analysis: Conduct regular Market Study on current competitors, focusing on their pricing, product offerings, amenities, and previous customer feedback to maintain a competitive edge.
Executive - Maintenance at Jubilant Foodworks Limited (2019-02 – 2022-11)
- Team Performance KPI Management: Ensuring the team's performance meets the targets for TAT and ART related to complaint resolution.
- Asset Complaints Addressing: Managing the process for addressing all asset complaints across all Chennai circle Domino's outlets.
- Team Management (Hiring & Performance): Handling new hiring needs and managing the ongoing performance of the existing team members.
- Vendor and Technical Team Arrangement: Coordinating and deploying the necessary resources (vendors and in-house technical teams) to resolve asset issues.
- Rate Contract & Estimation: Vetting multiple registered vendors, checking their estimates for spares and services, and establishing a formalized Rate Contract for efficiency and cost control.
- Store-wise Budget Planning: Creating budgets for each store to appropriately spend the maintenance budget on: Repair and maintenance activities, Replacement of new assets.
- Assets Management (Lifecycle): Categorizing and making decisions on asset health, including: Repairable assets, Non-Repairable (Scrap) assets. Reviewing High Budget Repairable decisions based on the asset's age (often related to the replacement vs. repair cost ratio).
- Warehouse Spares Arrangement: Ensuring a ready stock of spares is available, arranged based on the volume of raised complaints.
- New Store Openings (Snags): Creating a Snag List and a comprehensive Checklist to ensure new stores are fully operational and meet quality standards before handover.
Operation Executive - Production and warehouse at Blackdots inks and toners pvt ltd (2018-06 – 2019-01)
- Daily Toner Production Planning: Determining the quantity and variety of toner to be manufactured each day, specifically based on current customer orders and future demand forecasts.
- Input vs Output Variation Checking: Monitoring the efficiency of the production process by analyzing differences between the raw material input (ingredients) and the final toner output (product). This is crucial for quality control and cost management.
- Manpower Hiring and Attendance: Managing the workforce required for daily production, including hiring new staff and rigorously tracking employee attendance to ensure adequate staffing levels.
- Stock Management with Multi-Varieties: Overseeing the inventory of various types of toners. This involves a critical comparison between the 'actual system' stock and the 'physical available stocks' to identify and correct discrepancies.
- Stocks Update in SAP (Purchased and Delivered): Maintaining accurate inventory records within the System enterprise resource planning system. This includes logging new materials that have been purchased and products that have been delivered out.
- Delivery Planning and Transport Arrangement: Organizing the shipment of finished toner products to customers. This requires creating a delivery schedule based on orders and coordinating the necessary transportation.
- Customer Complaints and Stock Replacement: Handling customer issues related to the product. This involves addressing complaints and managing the logistics of accepting returned stock from the customer and issuing a replacement new stock.
