Dhiraj Odeja
RESTAURANT CAPTAIN (TR CAPTAIN)
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About
Motivated and customer-focused Restaurant Captain with over 6 years of experience in restaurant operations, team leadership, guest service and F&B management. Skilled in ensuring exceptional dining experiences, maintaining high service standards and driving customer satisfaction. Strong ability to work in dynamic environments with a passion for delivering quality service and achieving operational excellence.
Experience
Executive - COSY BOX - New Delhi
(2022-03)
Associated with COSY BOX situated in New Delhi as an Executive. Well-furnished private dining and lounge service.
- Overseeing operational functions to meet challenging needs and uphold high standards.
- Leading and motivating the team to deliver exceptional guest service.
- Managing food & beverage inventory and ensuring proper documentation.
- Ensuring high performance and quality standards as per SOP.
- Handling guest queries and ensuring customer satisfaction.
- Coordinating with kitchen and bar to ensure smooth service flow.
- Implementing service strategies to increase customer satisfaction and loyalty.
TR. CAPTAIN - AURO KITCHEN & BAR - Hauz Khas, New Delhi
(2021-11 - 2022-02)
Associated with AURO KITCHEN & BAR situated in Hauz Khas, South Delhi. Lounge service capacity of 200 persons.
- Leading the service team for smooth lounge operations.
- Managing guest handling and table management.
- Ensuring quality service and customer satisfaction.
SR. STEWARD - DEAR DONNA - New Delhi
(2018-09 - 2021-10)
Associated with DEAR DONNA situated in Qutub Hotel Compound. Fine dining restaurant and indoor & outdoor seating.
- Supported captains in operations and service execution.
- Ensured hygiene, cleanliness and proper table set up.
- Assisted in staff training and service quality maintenance.
STEWARD - DELHI CLUB HOUSE - Gurgaon, Haryana
(2017-06 - 2018-09)
Associated with DELHI CLUB HOUSE, Gurgaon (One Horizon Centre Compound).
- Provided quality food & beverage service.
- Maintained dining area cleanliness and guest satisfaction.
Steward - LEISURE INN HOTEL (I.T.) - Gurgaon, Haryana
(2016-12 - 2017-05)
Associated with LEISURE INN HOTEL GURGAON. 60 rooms, 3 Star Business Hotel with 2 F&B outlets, banquet & lawn.
- Assisted in F&B service, banquets and room service operations.
- Supported team in events and daily restaurant operations.
Education
Diploma - Hotel - AIM Institute
