Dhiraj Odeja

Motivated and customer-focused Restaurant Captain with over 6 years of experience in restaurant operations, team leadership, guest service and F&B management. Skilled in ensuring exceptional dining experiences, maintaining high service standards and driving customer satisfaction. Strong ability to work in dynamic environments with a passion for delivering quality service and achieving operational excellence.

Executive - COSY BOX - New Delhi

(2022-03)

Associated with COSY BOX situated in New Delhi as an Executive. Well-furnished private dining and lounge service.

• Overseeing operational functions to meet challenging needs and uphold high standards.
• Leading and motivating the team to deliver exceptional guest service.
• Managing food & beverage inventory and ensuring proper documentation.
• Ensuring high performance and quality standards as per SOP.
• Handling guest queries and ensuring customer satisfaction.
• Coordinating with kitchen and bar to ensure smooth service flow.
• Implementing service strategies to increase customer satisfaction and loyalty.

TR. CAPTAIN - AURO KITCHEN & BAR - Hauz Khas, New Delhi

(2021-11 - 2022-02)

Associated with AURO KITCHEN & BAR situated in Hauz Khas, South Delhi. Lounge service capacity of 200 persons.

• Leading the service team for smooth lounge operations.
• Managing guest handling and table management.
• Ensuring quality service and customer satisfaction.

SR. STEWARD - DEAR DONNA - New Delhi

(2018-09 - 2021-10)

Associated with DEAR DONNA situated in Qutub Hotel Compound. Fine dining restaurant and indoor & outdoor seating.

• Supported captains in operations and service execution.
• Ensured hygiene, cleanliness and proper table set up.
• Assisted in staff training and service quality maintenance.

STEWARD - DELHI CLUB HOUSE - Gurgaon, Haryana

(2017-06 - 2018-09)

Associated with DELHI CLUB HOUSE, Gurgaon (One Horizon Centre Compound).

• Provided quality food & beverage service.
• Maintained dining area cleanliness and guest satisfaction.

Steward - LEISURE INN HOTEL (I.T.) - Gurgaon, Haryana

(2016-12 - 2017-05)

Associated with LEISURE INN HOTEL GURGAON. 60 rooms, 3 Star Business Hotel with 2 F&B outlets, banquet & lawn.

• Assisted in F&B service, banquets and room service operations.
• Supported team in events and daily restaurant operations.

Diploma - Hotel - AIM Institute