General Store Manager - Tonique - Pune
(2026-06)
- Managed day-to-day store operations, ensuring smooth functioning and exceptional customer service.
- Led and supervised store staff, including scheduling, training, and performance management.
- Achieved sales targets through effective merchandising, upselling, and customer relationship management.
- Maintained inventory accuracy by monitoring stock levels, coordinating replenishment, and reducing stock losses.
- Ensured compliance with liquor licensing regulations, store policies, and safety standards.
- Handled cash management, billing, daily sales reconciliation, and financial reporting.
- Resolved customer queries and complaints promptly to maintain high customer satisfaction.
- Coordinated with distributors and suppliers for timely procurement and stock availability.
- Planned and executed in-store promotions, festive campaigns, and product displays to increase sales.
- Analyzed sales trends and prepared reports to improve store performance and profitability.
General Manager - Malvan Tadka - Pune
(2026-01 - 2026-03)
Multi-brand restaurant group operating multiple outlets across Pune and Mumbai.
- Oversee day-to-day operations and overall well-being of multiple restaurant brands
- Lead a team strength of 102 employees across outlets
- Responsible for operational efficiency and maintaining high service and product standards
- Ensure compliance with licensing laws, health, hygiene, safety, and statutory regulations
- Manage budgeting, financial planning, and cost control across brands
- Conduct daily briefings and staff grooming sessions; onboard and train new hires
- Coordinate with Executive Chef to maintain kitchen performance and quality benchmarks
- Manage banquet operations and bar operations including stock monitoring
- Introduced dedicated social media and event teams to enhance brand visibility
- Increased organic social media reach to 5+ lakh through structured digital engagement strategy
- Contributed to achieving highest recorded sales performance for the group
- Troubleshoot operational challenges across outlets to ensure smooth functioning
Managing Partner - Moti Mahal - Jamshedpur
(2013 - 2025)
Multi-cuisine 100-cover restaurant established and developed from concept stage.
- Set up the restaurant from scratch including layout planning, vendor finalization, kitchen setup, and service structure
- Designed menu, pricing strategy, and portion control systems
- Handled complete business operations including finance, procurement, staffing, and daily supervision
- Recruited, trained, and developed service and kitchen staff
- Implemented food cost control, inventory monitoring, and purchase planning
Director - Aroma Hospitality Catering Unit - Pune
(2010 - 2012)
Centralized kitchen managing daily meals and snacks for approximately 3000+ corporate clients in Pune.
- Supervised large-scale food production and logistics operations
- Managed manpower planning, procurement, and vendor coordination
- Ensured timely delivery and strict quality control standards
- Implemented cost-control practices to improve operational margins
- Maintained hygiene and compliance standards for high-volume food production
General Manager - Herbs & Spice, Pune - Pune
(2004 - 2010)
Renowned Fine Dining Restaurant - 90-cover multi-cuisine restaurant with banquet operations.
- Led one of Pune's most reputed restaurants, managing all aspects of operations, from staffing and supplier management to financial oversight and inventory control.
- Focused on delivering premium dining experiences, maintaining brand reputation, and implementing strategies for growth and efficiency.
- Supervised service floor and kitchen coordination
- Ensured smooth execution during high-footfall evenings and event bookings
- Coordinated group bookings, private events, and space allocation
Operations Manager - Sizzling Wok, Nagpur - Nagpur
(1999 - 2003)
Thai-Chinese Restaurant - 75-Cover Restaurant. Initially managed operations before spearheading the setup of a specialized Thai-Chinese restaurant. Handled concept development, menu creation, vendor selection, hiring, and staff training. Ensured smooth daily operations and customer satisfaction.
Operations Manager - Highway Glory Bar and restaurant - Nagpur
(1997 - 1999)
300-Cover Restaurant. Managed end-to-end restaurant operations, overseeing staffing, supplier coordination, financial planning, and daily service execution. Focused on optimizing workflows, enhancing guest experiences, and maintaining high-quality standards in a high-volume dining setup.
Operations Manager - Hotel Giriraj - Nagpur
(1995 - 1997)
- Managed end-to-end operations of a 45-room hotel, ensuring smooth functioning across all departments including front office, housekeeping, food & beverage, and maintenance
- Oversaw daily operations of the in-house restaurant and bar, ensuring high standards of service, hygiene, and customer satisfaction
- Supervised and coordinated staff across departments, improving team efficiency and service delivery
- Handled guest relations, resolved complaints, and maintained a strong focus on customer experience and repeat business
- Monitored inventory, procurement, and vendor coordination for hotel and F&B operations
- Ensured compliance with operational standards, safety regulations, and licensing requirements for bar and restaurant services
- Supported revenue growth through effective room management, occupancy optimization, and F&B sales initiatives
- Maintained financial discipline by controlling costs, tracking daily revenues, and minimizing wastage
