Dhirendra Kumar

An astute Marketing professional with more than 16 years’ experience in Store & Warehousing operation. Gained exposure to functional areas such as Store Operation Quality and Warehouse operation. Competent in implementing effective solutions to the customer needs, with an aim to improve customer loyalty, repeat and referral business. An effective communicator with good presentation skills and abilities in forging business partnerships with channel partners.

Warehouse Manager - RPG Enterprises Pvt Ltd

(2023-12)

• Handling 35 Hub in all Over Bihar.
• Taking care approx. 100 Crore business Yearly.
• Coordination with all Hubs for the stock requirement as per pending orders and planned accordingly for dispatch.
• Cross Department collaboration with Internal Business Partners.
• Stock Requirement V/S pending orders status share with Seniors for Procurement.
• Prepare route plan for large product delivery district wise to maintain TAT.
• Ensure POD must be uploaded on Company site at the time of delivery,
• Ensure the quality, accuracy, and timeliness of work completion within the department.
• Coordination with all Delivery staff and coordinate with Company BM if any issues occurred at the time of Product delivery.
• Taking care Lactalis India (ANIK Ghee) CFA operation.
• Ensure all Inbound, Outbound and storage must be planned and execute and Per Com SOP.
• Physical V/S System Stock Must be accurate.
• Coordinate with all Transporters for Timely Collection of POD.

Deputy Manager (Outbound Operation) - Reliance Retail Ltd. (Net meds)

(2022-01 - 2023-10)

• Ensure All B2B B2C Store orders must be Execute Within TAT.
• Implement WMS in DC and Ensure 100% Implementation.
• Cross Department collaboration with Internal Business Partners.
• Training to all 3 Pl staff to achieve company goal.
• Ensure the Shipping Departments timely handling the orders available to ship. such that daily business goal and customer ship date requirements are met.
• Maintain SOP and all required documentation in a well-organized easily accessed manner.
• Ensure the quality, accuracy and timeliness of work completion within the department.
• Conduct daily status meeting with management team to review prior day performance and to develop action plan for current day.
• Responsible for overall operation of facility in Distribution Center Managers absence.
• Generate Maximum Revenue to execute orders within TAT with maximum fulfillment rate.
• Share all MIS data to the management on Time.
• Successfully launch Patna DC In Bihar.

Asst Manager (Commercial) warehouse Operation - Godrej & Boyce Mfg Ltd - Patna

(2019-07 - 2021-12)

• Frequent Review of operational warehousing expenses & Structured action towards Annual Budget Plan and Guidelines from Commercial HO
• To maintain ABP of Freight budged, systematic tracking of Pod and taking Quarterly no dues certificate from all transporters/service Provider/courier/cargo)
• Inventory Management to ensure physical vs system stock accuracy.
• To ensure SLA Rating from Divisions >90%.
• Connect and Network with Trade partners at differentiated levels.
• To Ensure Logistics operation as per Corporate Policy, Government, local bodies and Statutory Compliance.
• OHS & Safety - Branch Office & Warehouse to ensure Zero accident.
• To build transport capability and Transport Panel.
• Kaizen Implementation
• To establish all employees to ensure 100% work towards maximum output in specific parameters.

Warehouse In charge - Rakesh Masala Pvt Ltd. - Patna

(2018-07 - 2019-07)

• Creating shipping documentation for carriers and customs
• Making sure products are picked and stacked to the highest standards.
• Organizing the moving and storage of boxes and pallets
• Resolving customer complaints in a professional manner
• Ensuring that delivery vehicles are unloaded and loaded safely.
• Driving continuous improvement plans to meet productivity targets.
• Creating a positive, pro-active and team based culture.
• Maintain the stock as FIFO system.
• Good warehousing & Transport Practice.
• Maintain store inventory, raising indents for required items.
• Maintain a record of all the activities done regarding after the stock physically verification and computerized and locate every items through in Bin Card.
• Coordinate with sales Team for maximum order and depot team for proper and timely dispatch.
• Daily stock checks physically VS SAP Stock and send report to HO.
• Briefing and Training all depot staff for maximum productivity.

Quality Executive - Tirupati Transport C&FA Hindustan Unilever Ltd. - Patna

(2012-03 - 2018-06)

• Handling company warehouse management.
• Management of Non Confirming Products
• Implementation and follow all company process and policy in depot operation.
• Product Incident Management.
• Provide Training to all staff.
• Good warehousing & Transport Practice..
• Quality check of all HUL products..
• Analysis of Customer complaint and resolution.
• Time to Time product quality checking.
• Handling Internal Audit Conducted by 3rd party (Intertek).
• Implement, maintain a quality plan to bring the Company’s quality.
• Responsible for all document related to Document management System.
• Manage to all Quality related data.

Sr. Exe (Store) - Vodafone Essar Cellular Ltd. - Nagpur

(2007-06 - 2012-01)

Key Responsibility Areas

• Handling the Vodafone Store & their operation like inventory management & cash flow, administration of staff, generate profitability for franchisee& main focus customer service.
• Effectively using the potential of existing accounts, Make satisfied to unsatisfied subscriber, both retail & corporate customers.(Handling Large & Group accounts)
• To generate revenue for store that include (post-paid&Pre-paid sale, collection) along with good audit marks.
• Handling the base of 7 Lakhs customers for customer service.(post & pre paid both)
• Collection increase from 30 Lakh to 35 lakh within a year.
• Achievements:
• Achieved 94% target of YTD in last Financial Year.
• Last four months the Voluntary Churn is below 1.2% & the wrong tagging Percent is below 1%.
• Some large accounts opened in my tenure HMHS (50 No.), Radheshyam Gujarat cotton pvt ltd (40 No.), Green ponds (110 Number).BAJAJ ALLAINZ (70 Number),GARG ENTERPRISES (35number)
• Got Transferred to Nagpur in January and very First month achieved target with 110%.
• Achieved 2nd& 3rdPosition In M&G in Quality Audit of Store in April 2010& Sept 2011.

MBA - Marketing - Pune University (2007)

B.Com - Patna University (2003)

10+2 - Patna - Bihar Board (1999)

10 - Patna - Bihar Board (1997)