Dhirendra Nath Mishra

Senior Operations and Hospitality Management professional with 14+ years of leadership experience in Hospitality Operations, Customer Experience Management, Business Development, Team Leadership, and Strategic Coordination. Proven expertise in handling end-to-end operations, customer engagement, revenue enhancement, service excellence, vendor coordination, and operational supervision. Experienced in managing hospitality environments, customer-facing business operations, and relationship-driven service functions with strong leadership, communication, and problem-solving abilities.

GENERAL MANAGER – OPERATIONS & HOSPITALITY (Admin, HR) at SSD Realtors Pvt. Ltd., Hotel Royal Star & Hotel Shhaurya (2011-12 – 2026-03)

• Managed end-to-end hospitality and business operations including customer service, administration, team supervision, and operational coordination.
• Led guest relations, customer satisfaction initiatives, complaint handling, and service quality management.
• Supervised staff management, vendor coordination, operational discipline, and day-to-day business activities.
• Handled customer relationship management and high-value client interactions across hospitality and business operations.
• Supported revenue growth through customer engagement, operational efficiency, and service improvement initiatives.
• Coordinated residential and commercial client servicing activities across Delhi NCR.
• Managed business communication, operational reporting, and customer coordination.
• Assisted in promotional activities and customer engagement campaigns.
• Ensured smooth coordination between operations, customer service, and management functions.

POST GRADUATE in ART – Allahabad University (2008)

GRADUATE in ART – Allahabad University (2006)

Intermediate in ART – UP Board Allahabad (2003)

High School in ART – UP Board Allahabad (2001)