ADMINISTRATION & BUSINESS DEVELOPMENT EXECUTIVE at TG Architects & Construction/ TG Real-estate Private Limited Company (2025-11 – Present)
- Responsible for generating and nurturing business leads through various marketing and networking channels.
- Conducting follow-ups with prospective clients and maintaining strong customer relationships throughout the sales cycle.
- Coordinating and arranging site visits, client meetings, and project discussions.
- Assisting in project acquisition activities and supporting the closure of business opportunities.
- Managing day-to-day administrative operations to ensure smooth organizational functioning.
- Maintaining client records, preparing reports, and coordinating between clients, architects, contractors, and management.
- Providing overall administrative support while ensuring efficient workflow and operational excellence.
CUSTOMER RELATIONSHIP MANAGER at Lakshmi Tata Motors (2024-02 – 2025-11)
- Supervised and guided the sales team to achieve monthly and quarterly sales targets.
- Monitored sales performance and motivated team members to improve conversions and successfully close sales opportunities.
- Coordinated with customers throughout the sales process, ensuring a seamless purchase experience.
- Handled customer complaints professionally and implemented effective resolution strategies to enhance customer satisfaction.
- Investigated customer concerns, identified root causes, and coordinated with relevant departments for timely resolution.
- Maintained strong customer relationships through proactive communication and post-sales support.
- Prepared sales and customer service reports while ensuring adherence to company policies and service standards.
LEAD MANAGEMENT & CUSTOMER RELATIONSHIP EXECUTIVE at Mahindra Automobiles Pvt. Ltd. (2023-09 – 2024-01)
- Managed and tracked sales leads received through various channels, ensuring timely follow-up and customer engagement.
- Assigned qualified leads to the respective sales consultants and monitored progress until successful closure.
- Coordinated with the sales team to improve lead conversion rates and achieve sales targets.
- Maintained accurate records of customer interactions, lead status, and sales activities in the CRM system.
- Conducted regular follow-ups with prospective customers to address queries and facilitate informed purchase decisions.
- Performed post-sales follow-ups to ensure customer satisfaction, gather feedback, and strengthen long-term customer relationships.
- Acted as a liaison between customers and internal departments to ensure prompt resolution of customer concerns.
INSIDE SALES & CUSTOMER RELATIONSHIP EXECUTIVE (CRE) at Zulaikha Motors Pvt. Ltd. (2022-05 – 2023-07)
- Managed and assigned inbound sales leads to the respective sales consultants for effective customer engagement.
- Generated and nurtured new leads through customer inquiries, referrals, and follow-up activities.
- Conducted regular follow-ups with prospects to convert inquiries into successful sales closures.
- Coordinated with the sales team to monitor lead progress and ensure timely conversion of opportunities.
- Maintained accurate customer and lead records in the CRM system and prepared periodic sales reports.
- Managed day-to-day showroom administrative activities, ensuring smooth operational workflow.
- Coordinated customer appointments, documentation, and inter-departmental communication to enhance customer experience.
- Provided excellent customer support throughout the sales process, contributing to improved customer satisfaction and retention.
ORDER PROCESSING & CUSTOMER COORDINATION EXECUTIVE at Baliga equipment and Lighting Pvt. Ltd. (2021-12 – 2022-04)
- Coordinated with customers to receive and process purchase orders accurately and efficiently.
- Generated and forwarded orders to the factory/production team, ensuring timely execution and delivery schedules.
- Monitored order status and coordinated with internal departments to ensure smooth order fulfillment.
- Followed up with customers regarding payments, outstanding invoices, and account reconciliation.
- Tracked deliveries and coordinated with logistics teams to ensure on-time dispatch and customer satisfaction.
- Managed official email communications, including order confirmations, payment follow-ups, delivery updates, and customer inquiries.
- Maintained accurate records of orders, payments, deliveries, and customer correspondence.
- Acted as a key point of contact between customers, factory personnel, and management to facilitate seamless operations.
