Dhivya Varshini S

Control-M Scheduler and Application Support professional with 4+ years of experience supporting SAP and non-SAP batch scheduling in distributed Linux and Windows environments. Experienced in job scheduling and monitoring, incident and problem management, troubleshooting job failures, Control-M Server/Enterprise Manager/Configuration Manager support, Agent installation and upgrades, Managed File Transfer, Application Integrator, REST API, ServiceNow, Disaster Recovery and Ansible-based automation. Experienced in L2/L3 support, SLA-driven operations, production support, documentation and knowledge transfer.

Senior Consultant / Package Implementation at L'Oréal (2022-04 – Present)

• Provide 4+ years of Control-M, VLTrader, Deofast and SAP Batchman application support across Linux and Windows environments.
• Monitor job execution, troubleshoot job failures and scheduling conflicts, perform root cause analysis, and coordinate resolution to maintain SLA compliance.
• Handle command, file transfer, database and SAP jobs across distributed Unix/Linux and Windows platforms.
• Manage Incident, Change and Problem tickets through ServiceNow, track resolution timelines and escalate issues proactively.
• Provide L2/L3 support for production issues based on priority and client SLA requirements.
• Support Control-M Server, Enterprise Manager (EM) and Configuration Manager (CM), including troubleshooting of Control-M infrastructure issues.
• Install, configure and upgrade Control-M Agents across distributed environments while maintaining compatibility with Control-M Server versions.
• Schedule Managed File Transfer (MFT) jobs and manage connection profiles for secure data exchange.
• Implement Control-M Application Integrator jobs using REST API for integration with web-based applications.
• Participate in Disaster Recovery Planning and patching activities, including controlled start/stop of Control-M services and service recovery.
• Created Ansible jobs for critical server functions as part of DRP activities, reducing manual intervention.
• Create process documentation, conduct knowledge-transfer sessions for freshers, and support end-to-end shift activities and operational handovers.
• Collaborate with SAP, application and cross-functional teams on scheduling, troubleshooting, testing and production activities.

Bachelor of Technology (B.Tech) in Biotechnology – Bannari Amman Institute of Technology (2017 – 2021)