Dhruv Patel

Built a BI conversational AI assistant that turns HR dashboard data into real-time analytics for leadership decisions Rolled out the 'Kactto Assistance' virtual support agent, handling 10,000+ monthly user queries with a 70% automatic resolution rate Configured secure digital intake workflows in Python with biometric face verification, processing 7,700+ verifications at 90% accuracy

IT Manager at Kactto (2026-02 – Present)

• Built a BI conversational AI assistant that turns HR dashboard data into real-time analytics for leadership decisions
• Rolled out the 'Kactto Assistance' virtual support agent, handling 10,000+ monthly user queries with a 70% automatic resolution rate
• Configured secure digital intake workflows in Python with biometric face verification, processing 7,700+ verifications at 90% accuracy
• Automated 5-6 product-to-video generation workflows in n8n across different AI video models, including Veo and Kling

Generative AI Engineer at Claw Enterprise Ltd. (2025-01 – 2026-01)

• Built 50+ REST APIs using FastAPI and AWS Lambda with 99.9% uptime, handling 10K+ daily requests at under 200ms latency
• Created automation pipelines with Selenium, Playwright, and BeautifulSoup, scraping 100K+ documents monthly
• Set up 5+ multi-agent AI systems using CrewAI, AutoGen, and MCP with GPT-4/Claude for coordinated task execution
• Designed a RAG system with Azure Cognitive Search and LangChain, reaching 99% retrieval accuracy and cutting legal research time by 60%
• Improved LLM prompts using chain-of-thought reasoning, cutting token usage by 40% and improving output quality by 35%
• Replaced manual n8n processes with Telegram bots connected to AI agents, saving 20+ hours weekly
• Established MLOps practices, including ML model versioning, A/B testing, and monitoring with LangSmith and CloudWatch

Bachelor of Technology in Electronics & Communication – Sardar Vallabhbhai National Institute of Technology (NIT surat) (2020-07 – 2024-05)

Higher Secondary – Eklavya School of Science (2018-06 – 2019-04)