Dibyajeeban Nayak

Computer Science diploma holder with professional experience supporting SaaS/ERP products, client onboarding, product demonstrations, implementation activities, reporting, and user-facing business operations. Strong foundation in computer applications and a customer-focused approach to resolving application-related queries. Seeking an IT Support Executive role where technical knowledge, communication skills, and hands-on ERP/SaaS exposure can be applied to user support and day-to-day IT operations.

Business Development Executive - CredenceSoft Private Limited - Bhubaneswar

(2023-01 - 2023-09)

• Supported clients through product demonstrations, requirement understanding, onboarding and follow-up activities.
• Worked with hospitality SaaS solutions and assisted clients during product adoption and implementation-related activities.
• Handled client queries and objections, coordinated follow-ups, and maintained accurate sales/client reports.
• Built practical experience in user communication, application workflows, and business software environments.

Business Development Executive - Sutram Solutions Pvt. Ltd. - Hyderabad

(2023-10 - 2023-12)

• Working with School ERP solutions for educational institutions and Finance ERP solutions for Small Finance Bank operations.
• Supporting client onboarding, ERP implementation processes, product presentations, and relationship management.
• Helping users understand product workflows and coordinating requirements during onboarding activities.
• Experienced in content creation, poster design, animation and video creation; proficient with multiple AI productivity tools.

Diploma - Computer Science & Engineering - Nilachal Polytechnic (2021 - 2023)

12th Standard - PCM - Government Science Higher Secondary School (2018 - 2020)

10th Standard - Government School