Dibyajyoti Das

Results-driven professional with 3 years experience in training, leadership roles and customer support. Proven track record in delivering exceptional customer experiences, training and developing teams, and driving process improvements. Skilled in customer support, IT training, soft skills training, and domain training.

Successfully led change initiatives and driven results in diverse roles, including Customer Support Associate, IT Trainer, Soft Skill Trainer, and Change Leader. Adept at communicating complex concepts to diverse audiences and driving business outcomes. Possesses strong leadership, problem-solving, and interpersonal skills, with a passion for driving excellence in customer-facing environments.

Change Leader - TATA Strive - Koraput, India

(2025-06)

• Implementing change initiatives in ITI settings
• Leading teams for curriculum development and design training system
• Engaging stakeholders (industry, faculty, Learners)
• Integrating industry trends and skills into curriculum
• Managing educational technology and digital transformation

Domain Trainer - Quess Corp Ltd - Bhubaneswar, India

(2024-02 - 2025-06)

• Product demonstrations and showcases
• In-store and CCE training and coaching
• Customer engagement and sales techniques
• Store operations and management
• Inventory management and optimization

IT Trainer - Learnet skill, Ltd under Vedant CSR Project - Lanjigarh, India

(2023-05 - 2024-02)

• Technical training delivery
• Learning management systems (LMS)
• Presentation and training delivery tools (e.g. PowerPoint, Google Slides)
• Adult learning principles and instructional design
• Assessment and evaluation techniques

CSA - Teleperformance - Kolkata, India

(2022-10 - 2023-05)

• Customer service and relations
• Issue resolution and troubleshooting
• Product knowledge and understanding
• CRM software proficiency
• Multilingual support
• First call resolution and customer satisfaction

MBA - HRM - Andhra University (2024 - 2026)

Graduation - Botany subject - Kendrapara Autonomous College, Utkal University (2019 - 2022)

Intermediate - PCMB - Kendrapara Higher Secondary School, CHSE (2017 - 2019)

10th - SKC high school, Patrapur (2017 - 2017)