Diksha Garg

IT professional with 7+ years of experience in SCCM (MECM) and Microsoft Intune. Specializing in Modern Endpoint Management, Co-management and Autopilot deployments. Experienced in Application deployment, Patch management, Endpoint security and leveraging generative AI like Microsoft Copilot and Google Gemini to automate vulnerability remediation using PatchMyPC and radically reduce Mean Time to Resolution (MTTR) for enterprise-wide endpoint incidents.

Skilled in implementing compliance policies, Conditional Access and troubleshooting enterprise environments.

Intune/SCCM Administrator - HCL Technologies - Hyderabad, INDIA

(2019-02)

Project (Energy Sector)

• Created and deployed Win32 application using Microsoft Intune for enterprise devices.
• Configured and Managed App Protection Policies, Compliance Policies, Configurations profiles and Conditional Access policies in Microsoft Intune.
• Implemented Windows Autopilot for pre-provisioned deployment over production.
• Utilized Microsoft Copilot to accelerate Intune troubleshooting and reducing average ticket resolution time.
• Managed BitLocker encryption policies to ensure endpoint security compliance.
• Administered patch deployment using Update Rings and resolved update-related issues.
• Supported co-management environment, managing workloads across SCCM and Intune.
• Worked on PatchMyPC for third-party application vulnerability and patch management.
• Handled incidents, service requests and change management via ServiceNow.

Intune/SCCM Administrator - HCL Technologies - Hyderabad, INDIA

(2019-02)

Project (Agriculture Sector)

• Administered SCCM Infrastructure, including site configuration and client management.
• Managed application deployment and distribution points across the environment for approx. 10,000 windows devices.
• Performed patch management using software update groups (SUG).
• Upgraded and maintained SCCM/MECM infrastructure.
• Worked on OSD Task Sequences for Windows deployment and patching.
• Generated reports using SQL queries.
• Managed Win32 app packaging and deployment.
• Worked in co-management setup with Intune integration.
• Engaged in Client interactions (Stockholm onsite visit) improving delivery alignment.

B.Tech - Information Technology - College of Engineering Roorkee (COER) (2014-08 - 2018-07)

Higher Secondary Certificate - Gandhi Inter College (2013-04 - 2014-03)

Secondary School Certificate - Gandhi Inter College (2011-04 - 2012-03)