Diksha Kamble

Tech. Support Executive - Adweb Technologies Pvt. Ltd. - Mumbai

(2024-07)

Delivered L2/L3 application support for SaaS and enterprise applications in production environments.
Tested end-to-end functionality of a web application using Manual and Selenium Automation Testing.
Supported AWS-hosted applications (EC2, S3, Route 53), including availability, storage, and DNS troubleshooting.
Managed DNS and domain hosting using GoDaddy and Route 53.
Handled SSL/TLS, PKI, S/MIME, and Code Signing certificates, including lifecycle management and troubleshooting using OpenSSL.
Supported Apache and Nginx web servers on Linux and Windows platforms.
Provided application support for PDF AutoSigner and SAP.
Performed incident management, RCA documentation, and collaborated with cross-functional teams for issue resolution.
Conducted client POCs and technical demonstrations to support onboarding and solution validation.

IT Application Support - Sarla Advantech Pvt. Ltd - Navi Mumbai

(2020-01 - 2024-06)

Generated service reports and dashboards to track KPIs and SLA compliance.
Provided application support for SaaS-based platforms including Comidor, Synergy, and eGlobe, ensuring system stability and issue resolution.
Administered and supported Zoho applications (CRM, Projects, Books) at an admin level, including configuration, user management, and troubleshooting.
Conducted client POCs and technical demonstrations to support onboarding, product adoption, and solution validation.
Performed Manual Testing on web-based applications to ensure functionality, usability, and reliability.
Performed Selenium Automation Testing using Selenium WebDriver for repetitive test cases.

Senior Technical Coordinator - Urja Techniques (I) Pvt. Ltd - Navi Mumbai

(2019-01 - 2020-01)

Conducted routine and type testing on power and distribution transformers.
Performed oil BDV (Breakdown Voltage) testing, moisture content analysis, and dielectric strength evaluation.
Handled insulation resistance (IR), winding resistance, and transformer turns ratio (TTR) testing.
Conducted testing on power and distribution transformers including oil BDV, insulation resistance, and dielectric strength.
Collaborated with quality and engineering teams for failure analysis & reporting.

Technical Support Executive - Vikarsh Nano Technology and alloys Pvt. Ltd. - Pune

(2018-01 - 2019-01)

Performed core loss and permeability testing on nano crystalline transformer cores under various frequencies.
Checked for core insulation, proper stacking, and lamination alignment in compact core assemblies.
Supported R&D and QA teams in evaluating new nano core materials for LV transformer production.
Documented test results with detailed analysis and contributed to product certification process.

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