Dikshita Sharma

Dynamic Practitioner Specialist at IBM India Pvt. Ltd. with a strong track record in US healthcare support. Excelled in resolving complex customer issues and enhancing satisfaction through effective communication and collaboration. Demonstrated critical thinking and time management, consistently exceeding performance targets while maintaining high-quality standards.

Practitioner Specialist at IBM India Pvt. Ltd. (2022-09 – 2026-03)

• Handling patient and insurance roles (inbound & outbound), checking claim status (approved, pending, denied)
• Resolving billing - related issues, maintaining accurate data entry and documentation
• Communication Via calls and email with client – providers
• Denial management and follow-up, strong communication and problem solving – skills
• Ensuring quality service and customer satisfaction
• Insurance verification (eligibility and coverage check)

Sales Executive at Comfort Homes Pvt. Ltd (2021-01 – 2021-12)

• Handling customer inquiries (calls, follow – ups)
• Generating and managing leads, building and maintaining client relationship
• Maintaining sales records and reports, achieving the sales target and deadlines
• Providing after – sales support to clients.

Marketing/HR Intern at Jindal Stainless Limited (2021-08 – 2022-01)

• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Collecting quantitative and qualitative data from marketing campaigns.
• Supporting the marketing team in daily administrative tasks.

MBA in Marketing and HR Management – IBMR

B. Com in Commerce – Kurukshetra University (2019-07)