IT Analyst - Serious Fraud Investigation Office - New Delhi
(2025-09)
- Conducted system audits and vulnerability assessments to ensure data integrity and security.
- Managed and secured sensitive financial and investigation data in compliance with government regulations.
- Assisted in cyber fraud investigations and digital evidence preservation
- Contributed to the development of internal tools for fraud detection and case management
Site Engineer - Power Grid Corporation of India - Kolkata, West Bengal
(2025-04 - 2025-07)
- Drive Customer Delight by providing customer with highest uptime and other best in class managed services.
- To Installation MPLS Devices of PGCIL sites
- Configuration of Tejas devices
- Maintenance of PGCIL Sits.
ISP LEAD - Reliance Jio Infocomm - Kolkata, West Bengal
(2021-11 - 2025-04)
- Representing O&M Isp Lead for Kolkata Circle having 1521 sites with average tenancy ratio 1.44 and leading a team having 4 CMP with FMC Lead & Energy lead.
- Drive Customer Delight by providing customer with highest uptime and other best in class managed services.
- Define operational parameters, review reports, conduct trend analysis of performance criteria (KPIs) to identify problems; conduct RCA on observed issues, analyze poor performing sites/cluster/technician- wise, take necessary action and ensure that these are rectified and pre-empt similar problems occurring at other sites.
- Review report periodically (Daily Outage Report, Daily Fault Report, Uptime Report, FSR Validation etc), conduct root cause analysis and take measure to ensure sites are per defined uptime SLA and escalations are minimized.
- Analyze the material and equipment requests made by field team and ensure the proper utilization of material in CAPEX and OPEX.
- Fiber optimize,splicing,Fms optimize.
- Cisco Router(Asr920i&O), L2switch, LMD Card,UBR &MW Configuration
- Alarm surveying and Rectify.
- GSM Antenna &RRH installation and issue rectify
- Small Cells Faults Maintains.
Service Engineer - Bharti Airtel - Kolkata, West Bengal
(2016-12 - 2021-11)
- Customer maintenance having 1500 customers with Team.
- Router, CCVT &L2switch Configuration
- Telephone Faulty Identify and Rectify.
- Pillar, Subpiller, Dp&Pdp maintenance
- Jumping with H1 card in DLC End.
Service Engineer - TTSL - Kolkata, West Bengal
(2015-07 - 2016-12)
- Customer maintenance having 1000 customers with Team.
- Router, CCVT &L2switch Configuration
- Telephone Faulty Identify and Rectify.
- Dslam, Building Switch maintenance.
