Dilip Kumar

Dynamic IT professional with hands-on experience as IT Administrator and in Desktop/Laptop + Cloud Support. Strong in technical troubleshooting, IT asset management, vendor management, and service desk operations. Skilled in Service Configuration, Change Control, Release, Service Level and Availability Management.

IT Support Engineer - Source Trendz (TATA ELECTRONICS)

(2025-06)

• Working in Windows 10/11 environments, SCCM asset ID deletion and network boot
• Resolving Task Sequence errors, Outlook configuration, VPN certification
• Handling MacOS heating related issues

IT Support Engineer - Telko Solution Contractor (Zepto)

(2024-07 - 2025-05)

• Managed Windows SCCM, deleted Asset IDs through SCCM and network boot
• Worked on Task Sequence errors, Outlook & VPN configuration
• Supported MacOS heating related issues

IT Support Engineer - Smart Solution Technologies Client: Paypal

(2024-04 - 2024-06)

• SCCM operations, Asset ID deletion, Task Sequence error resolution
• Laptop warranty management using Eagle Software
• Outlook configuration & VPN certification

Senior IT Administrator - FCOOS Tech Private Ltd

(2021-12 - 2024-03)

• OS/software installation, asset management using Eagle Software & ServiceNow
• IT asset discovery for SaaS apps, devices, servers
• Managed underused/overused software licenses, warranties, maintenance costs
• Licensed vs. unlicensed software tracking

Deputy Technical Engineer - Novac Technology Pvt Ltd (Shriram Value Services)

(2018-02 - 2021-10)

• Monitored complete network, provided network statistics
• Maintained backup network, hardware, software files
• Supported 50+ systems, handled 30 branches across 2 districts
• LAN/Internet connectivity, offline software patch installation
• Outlook 2013 & Office 365 setup, PST/archive file attachment, data transfer via hostname
• Domain creation, SAP Configuration 4.75, printer/hardware troubleshooting
• Active Directory user account management, password resets

IT Support Engineer - Skypro Technologies Pvt for IDFC Bank Limited

(2016-03 - 2017-10)

• Windows administration support for day-to-day operations and projects
• Logged user queries via chat, email, phone in ticketing system
• Managed backups, configured network equipment
• Set system standards, documented procedures and best practices
• Coordinated router/switch installation with on-site contacts

System Administrator - St George College and Williams International College

(2013-08 - 2015-10)

• Maintained system efficiency and component integration
• Recommended upgrades, evaluated/modified system performance
• Assembled/configured new desktops and laptops

Distributed Control System (DCS) Engineer - Yokogawa India Limited

(2011-03 - 2011-12)

• Prepared functional specifications for graphics
• Graphics troubleshooting and customer notification
• Tag creation for temperature, pressure
• Worked on DCS Software CS3000 & CENTUM VP

Project Assistant (Trainee) - Cooper Bussmann Pvt. Ltd

(2010-06 - 2010-12)

BEEEE - Electrical and Electronics Engineering - Anna University (2010)

DECE - Diploma in Electronics and Communication Engineering - Tamil Nadu Technical Education Board (2007)

HSC - State Board Education (2004)

SSLC - State Board Education (2002)