Dilip Sahu

Dynamic and result-oriented Deputy Manager with a strong academic foundation in Computer Science and Advanced Mathematics, successfully leveraging a robust background in IT Project Management and Business Analysis to drive digital banking transformation. Adept at bridging technical systems with core branch metrics to optimize workflows, mitigate risks, and enhance regulatory compliance. Proven expertise in managing multi-layered branch operations, including Forex operations, Gold Loan portfolios, vendor alignment, end-to-end supply chains, and driving functional logics to generate business revenue and boost sales.

Expert utilizing core banking systems (Finacle), CRM software, and digital adoption platforms (Siddhi App) to deliver scalable client retention and cross-sell complex financial portfolios.

Deputy Manager (Branch Relationship Officer) - AXIS BANK - Raipur, CG

(2024-12)

Drive comprehensive branch operations, balancing high-value portfolio relationship management with core branch deliverables to optimize daily transactional and customer excellence metrics.

• Direct and manage specialized branch portfolios including high-impact Forex operations (cross-border remittances, foreign exchange compliance) and retail Gold Loan asset scaling to maximize branch profitability.
• Analyze detailed transaction histories and customer profiles on Finacle to discover untapped investment potential, executing strategic cross-selling of liability, asset, and investment products.
• Spearhead digital banking transformation across the branch; leveraged the internal Siddhi Application to monitor lead pipelines, optimize user onboarding workflows, and achieve a substantial increase in customer self-service platform migration.
• Enforce rigorous adherence to RBI regulatory compliance frameworks, internal operations audit metrics, and risk-mitigation standards across all branch-level customer touchpoints.
• Map business requirements to internal system capabilities, functioning as a technical bridge to coordinate tool updates and eliminate operational workflow bottlenecks.

Project Head | Business Analyst - FIXING DOTS - Raipur, CG

(2023-07 - 2024-06)

Formulated core functional development rules and business logics designed to significantly generate business revenue, streamline software application utility, and directly boost sales across diverse product lines.

• Directed end-to-end IT project life cycles and industrial workflows, deploying Agile methodologies via Jira and Asana to ensure delivery aligned perfectly with timeline and strict quality metrics.
• Conducted exhaustive stakeholder requirement gathering sessions to translate raw strategic goals into clear, definitive Business Requirement Documents (BRDs) and detailed functional specification use cases.
• Designed interactive dashboard prototypes using Figma and Adobe XD to align clients on UI/UX architectures before full-scale engineering execution.
• Engineered proactive risk assessment sheets to identify operational and budgetary constraints early, reducing performance bottlenecks during critical deployment phases.

Project Manager - SINGHANIA IT SOLUTIONS - Raipur, CG

(2022-12 - 2023-06)

Handled entire operations and core business development strategies for comprehensive software products and technical services, expanding client outreach and organizational market position.

• Managed multi-layered software development projects from initial scoping to ultimate deployment using a unified blend of Waterfall and Agile frameworks.
• Monitored sprint metrics and historical performance data via advanced tracking sheets, maintaining strict project cost and timeline controls.
• Delivered high-level data-driven progress presentations, milestone updates, and risk analysis metrics to senior leadership using structured analytics pipelines.

Operations Head - PRAKASH AGARBATTI UDYOG - Raipur, CG

(2018-06 - 2022-03)

Held complete sole responsibility for all facets of branch operations, industrial manufacturing workflows, and high-impact structural resource allocations.

• Supervised end-to-end supply chain processes and localized inventory models, optimizing storage metrics and boosting manufacturing output while reducing operational overhead by 15%.
• Directing vendor management strategies, establishing robust SLA contracts, negotiating material sourcing costs, and ensuring seamless logistical networks for timely finished goods delivery.
• Identified structural production gaps and implemented continuous workflow adjustments to enhance cross-functional output and organizational efficiency.

Project Coordinator - SKYWAVE INFORMATIC PVT LTD - Noida, UP

(2013-11 - 2016-06)

Successfully coordinated the critical Dena Bank Active Directory (AD) Migration project across multiple regional branches, ensuring a completely seamless rollout with zero downtime to baseline branch operations.

• Coordinated large-scale system deployments and timeline constraints, administering resource leveling models across simultaneous cross-functional engineering teams.
• Provided advanced technical direction and structural mapping for complex Active Directory (AD) Migration initiatives handled by on-field deployment specialists.
• Organized and facilitated project milestone evaluations, standard workshops, and multi-stakeholder feedback sessions to align deliverables with client core goals.

Post Graduate Diploma in Banking Service - Banking Service - NIIT University (2024-12 - 2025-12)

Master of Science - Mathematics - ISBM University (2018-06 - 2020-12)

Bachelor of Engineering - Computer Science - Chhattisgarh Swami Vivekanand Technical University (CSVTU) (2008-07 - 2012-06)