Operation Manager at Hotel Park View (2022-04 – Present)
One of the oldest and well known Hotel in the town. Having a reputation of serving best quality & tasty food with their own guest base.
- Plan, Forecast and Budget the revenues and cost for the outlet
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
- Facilitate learning and development for all the team members of the Hotel
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
- Controls operational costs and identify measures to cut down the costing
- Create detailed reports on weekly & Monthly revenue and expenses
- Promote the brand in local community through word-of-mouth and Hotel events
- Plans monthly, Quarterly, Half Yearly and Yearly promotions of the Hotel to engage and retain guests
- Train and guide current and new employees to gain a better and quality of service and products presentation
- Discuss with the team about the new measures to earn the more profit for the company
Operations Manager at Orangepetal Exotic Nucleus Hill View Resort (2021-10 – 2021-12)
One of the finest Heritage property in a small city like Jhaida, Purulia, West Bengal. It is located away from the city and an ideal place for the people to relax in a quiet atmosphere. Rooms and lush green garden allows people to relax and enjoy with family and friends.
- Plan, Forecast and Budget the revenues and cost for the outlet
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
- Facilitate learning and development for all the team members of the Hotel
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
Hotel General Manager at Hotel Ballian's (2019-12 – 2021-10)
One of the finest property in a small city like Ballia. It is located 08 kms from the city centre with airy rooms and tiled floors. Quite and calm atmosphere makes this place a relaxing station for corporate travellers.
- Plan, Forecast and Budget the revenues and cost for the outlet
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the Hotel
- Facilitate learning and development for all the team members of the Hotel
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
- Performance Appraisal/ Management of the staff in the Hotel
- Coordinating Daily Front of the House & Back of the House Hotel Operation
- Deliver Managerial support to the guests and maximize customer satisfaction
- Respond efficiently and accurately to customers complaints
- Regularly review product quality and research new vendors
- Organize and supervise all HOD's for smooth operation of Hotel
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitization and safety regulations
- Manage Hotels good image and suggest ways to improve productivity in terms of revenue
- Controls operational costs and identify measures to cut down the costing
- Create detailed reports on weekly & Monthly revenue and expenses
- Promote the brand in local community through word-of-mouth and Hotel events
- Plans monthly, Quarterly, Half Yearly and Yearly promotions of the Hotel to engage and retail guests
- Train and guide current and new employees to gain a better and quality of service and products presentation
- Discuss with the team about the new measures to earn the more profit for the company
F&B Manager at Hotel Park View Clarks Inn (2018-01 – 2019-12)
Food & Beverage Management role focusing on operations, inventory, and guest satisfaction.
- Supervise the Hotel operation in absence of F&B Manager
- Setting F&B department strategies and goals to achieve operational targets
- Perform accurate reconciliation of daily cash control
- Record working hours of each staffs and process weekly payroll
- Ensure all Food & Beverages are set up and served as per company standards
- Coordinate and manage all activities pertaining to Food & Service Operations
- Maintain inventory of food materials, equipment's, linen and paper supplies for smoother operation of the department
- Supervise culinary operation team to provide variety of food items to attract customers
- Organize and overlook banquet and restaurant operations to ensure guests satisfactions
- Provide our best and quality service to retain business for more profitability
- Keep regular eye on maintaining guest database along with civil and corporate clients
- Organize innovative floor plans to make guests special day a memorable one
- Addressing guests needs and requests on timely manner
Steward, Captain and Banquet Manager at Hotel Marine Plaza (2008-06 – 2017-12)
Joined as a Steward on 16th June 2008. Worked with Hotel Marine Plaza, Mumbai as Senior Captain-Banquet and looked after banquet sales and operation from 01st February 2010 to 31st December 2017.
- Handling reservation for the banquet and co-ordinating with the guests for their requirements
- Handles banquet functions from the reservation till the billing
- Handling guest queries for further events
- Looking after the staff duty roaster
- Taking care of Monthly, Quarterly and Yearly Inventories
- Looks after the cost control in the department
- Looks after all the required licences for banquet function
- Worked in Oriental Blossom, Hotel Marine Plaza (Speciality Chinese Restaurant) for two and half years
- Worked in Bay View Restaurant, Hotel Marine Plaza (24 Hours Coffee Shop) for six months
- Generating Function Prospectus
