Dimpal Kumari

Client-focused professional with strong 7 Years of experience in Health Insurance renewals and customer retention within the insurance sector. Skilled in building lasting client relationships, resolving queries efficiently, and driving renewal success through excellent service and communication. Known for a positive approach and consistent performance.

Senior Executive at Star Health Insurance (2023-01 – 2025-04)

• Lead and manage the policy renewal process for existing customers.
• Ensure high customer retention by providing timely, prompt and personalized service.
• Build and maintain strong client relationships to enhance customer satisfaction.
• Identify cross-selling and up-selling opportunities within the customer base.
• Analyze renewal trends and customer feedback to improve retention strategies.
• Collaborate with internal teams like sales, claims, and customer service to resolve queries.
• Achieve monthly and quarterly renewal targets.
• Train and mentor junior team members to meet performance standards.

Executive - Relationship Manager at Care Health Insurance (2018-12 – 2023-12)

• Handled policy renewal processes with a focus on personalized customer engagement.
• Ensured consistent client follow-ups to drive retention and reduce lapse rates.
• Addressed customer concerns promptly, ensuring a smooth and hassle-free renewal experience.
• Maintained detailed records of customer interactions and renewal status in CRM tools.
• Supported cross-functional coordination to resolve escalated issues and improve service delivery.
• Played a key role in achieving team renewal targets through proactive outreach and upselling where appropriate.

Bachelor of Art in Art – Ramanujan College Delhi University

12th Higher Education – CBSE BOARD - NEW DELHI

10th High School – CBSE BOARD - NEW DELHI