AMC Service Support (Service Dept.) - Escon Elevators Pvt Ltd - Goregaon- Mumbai
(2025-11)
Elevator company
- AMC Renewal Monitoring: Conduct weekly reviews of AMC Not Renewed (ANR) cases with Customer Relation Executives (CREs), track expiry dates, and coordinate renewal efforts.
- Daily Follow-Up for Renewals: Follow Up with customers for the CM (Current Month) and Advance Renewal cases on daily basis and take proactive follow-up for closures on time.
- Lost and LSD Retrieval: Maintain records of Lost and LSD (Long Shutdown) customers and follow up towards retrieving those customers.
- Analysis and Escalation: Perform monthly analysis of not-renewed and AMC outstanding cases. Escalate noncompliance or long-overdue cases to your reporting head.
- Tendering Support: Liaise with Head Office tender team for preparation and submission of AMC tender documents.
- Deposit Recovery: Follow up on EMD, BG, SD, FDR, and DD deposits related to maintenance contracts and coordinate returns/adjustments.
- Weekly Collection Review: Hold weekly discussions with CREs and direct follow ups with customer towards collecting the outstanding payments on timely basis.
- CRE Schedule Management: Create and update weekly schedules for CREs ensuring optimal customer coverage and visit planning.
- Performance Review: Conduct periodic performance reviews with the CRE team, highlight gaps, and realign targets.
- Documentation Support: Revise AMC letters, generate PI, tax invoices, and agreements as per CRE or customer requests.
- FMS Updates: Ensure timely and accurate entry of customer, lift, and contract data in the FMS.
- Customer Correspondence: Respond to customer mails promptly and with appropriate follow-ups.
- Incentive Processing: Prepare incentive reports for AMC retrievals monthly for the CRE team.
- Monthly Forecast: Prepare monthly forecast on the Renewals, Collections, Lost and LSD retrieval with the support of CREs and forward to the reporting head.
- Monitoring the CRE's plan vs achievement: Monitor the CRE's daily plan and their outputs on the visit.
- On time documentations: Ensure the AMC, OS and AMC reminder letters has been submitted with client on time.
- Incentive reports for the CREs: Prepare and submit the Incentive claiming formats with prior approval from the Operations Head and forwards to HO maintenance dept., for further action.
- Calling Dissatisfied Customers: Contact customers who are dissatisfied with the services may due to repeated breakdowns or any other reasons and give the feedback to the operation head.
- Complaint Handling: Log, follow up, and close customer complaints which are received through mail.
- Appreciation Record: Document positive feedback received and share with the team for motivation.
- Preparing TIS or Repair MR quotations in word also raising request in Excel and online google sheet to HO.
- Preparing AMC MR in Excel and online google sheet to HO.
- Preparing proforma invoice for AMC renewal/ AMC OS / or any repair work if any.
- Book receipt after payment is received.
- Transferring PM monthly tickets, safety inspection & quality audit of AMC service to technicians.
- Sending Branch outward challan for faulty material to HO for repair & return against delivery challan.
- Creating Branch Challan for Technician taking material at site.
- Creating vendor Purchase order and Tax Invoice in tally.
- Creating Standby Forms, MRIR Form, AMC letters.
- Update separate record of MCGM/ govt /and corporate clients monthly service vouchers.
- Update various Excel sheet for records.
- Update client details, name/post / address/ contact no/email id /GST no/pan no / tan no.
AMC Service Support (Service Dept.) (On Contract Bases) - Leica Biosystems- Danaher - Kurla- Mumbai
(2024-08 - 2025-03)
Cancer Diagnostics company
- Created CMC/AMC service contracts, including conversions and renewals by using Navision software to align with client requirement and drive revenue growth.
- Prepared accurate different quotations for spare parts, service visit charges, one-time repairs enhancing sales opportunities and boosting customer satisfaction.
- Attended customer complaints efficiently via phone and email, ensuring various breakdown case/ticket logg in SFDC (approx. 25 case per day) and coordination with TAC for rapid resolution.
- Acted as the primary customer contact for equipment issues and service inquiries, delivering client support.
- Created and scheduled breakdown work orders for FSE in advance and on daily bases in SFDC, ensuring prompt and effective service delivery.
- Proactively and on immediate requirement bases generated Preventive Maintenance Service (PMS) work orders in SFDC, optimizing scheduling based on FSE availability and Gantt chart planning.
- Managed work order and case resolution within SFDC, ensuring closure on time and maintaining high service quality standards.
- Collaborated cross-functionally with FSE, RSM, Service Manager, Sales, and Finance teams to ensure operational excellence and maximize service revenue.
AMC Service Commercial (Service Dept.) - Technogreen Air Conditioning Pvt Ltd - Ram Mandir-Mumbai
(2019-11 - 2023-11)
HVAC company
- Proactively created and dispatched competitive quotations for CMC/AMC contract renewals, conversion before expiry period of previous contract for BSL and Direct Client.
- Prepared quotations for Retrofit projects, and one-time chargeables jobs for BSL and Direct Client.
- Executed cost analysis while preparing retrofit and chargeable job quotation with the help of project team, purchase team service, manager for both BSL and Direct Client.
- Led end-to-end AMC contract negotiations, from pricing, discussions to contract closure, maximizing profitability.
- Secured purchase orders, issued PI and Tax Invoices, and ensured timely payment collection for all type of contracts (AMC, Repair, Retrofit, warranty commission) optimizing cash flow.
- Prepared and invoiced chargeable jobs, managing payment processes efficiently for both BSL and direct clients.
- Ensuring all the workorders received from Bluestar on regular bases with the correct amount and others details.
- Submitted different tax invoices (AMC / Repair/ Warranty commission) via BSL platforms such as Star Sampark service portals, ensuring compliance.
- Managed client inquiries and complaints, ensuring high customer satisfaction and retention.
- Conduct regular courtesy meetings with clients to review contract performance and gather feedback.
- Identified and developed new business opportunities through prospecting, leveraging existing and reference clients.
- Facilitated functional meetings on quarterly bases with different BSL teams along with company managers and immediate bosses to align on service delivery and revenue targets on bases.
- Coordinated with Service Engineers to monitor equipment health, supporting proactive AMC management.
- Drove service revenue growth through strategic account management, client retention and creation.
- Post AMC assisting CCO for service delivery.
- Punching AMC sales orders in Tally ERP 9.0 and ANT software post-PO approval, ensuring order execution.
- Generated detailed equipment's Health reports in Excel to track performance metrics and revenue insights.
- Maintained accurate data records in company software (ANT) for streamlined operations.
- Managed immediate dues, NDC, warranty commission claims etc reports submissions to Bluestar to facilitate dealer revenue collection.
- Preparing regular data on AMC performance, contract status, and financial metrics.
AMC Service Commercial (Service Dept) - Sundaram Technologies - Kandivali-Mumbai
(2018-06 - 2019-09)
Security product and software company
- Successfully pitched AMC proposals to both existing and prospective clients, driving revenue growth.
- Prepared comprehensive AMC and CMC contracts competitive quotations to secure business.
- Led end-to-end AMC on boarding process, ensuring seamless closure and timely payment settlement.
- Managed invoice generation, payment collection, and optimized service revenue streams.
- Coordinated-functionally with clients, support teams, accounts, and marketing to ensure service excellence.
- Directed technical support staff to deliver application support aligned with contractual obligations.
- Generated secure product keys using specialized "Makesure" software to facilitate client deployments.
- Organized engineer visits for on-site support, ensuring prompt and effective service delivery.
- Maintained accurate records in Excel and Tally, ensuring data integrity and streamlined reporting.
Class Teacher (Pre-Primary) - Jesus Mary High School - Bhayander- Mumbai
(2017-11 - 2018-04)
- Delivered all subjects in the Junior and Senior sections as per academic curriculum.
- Develop and implemented lesson plan with creative method.
- Organized and facilitated regular parent-teacher meetings on regular basis about their children progress, concerns, and celebrating achievements.
- Monitored and assessed student progress through exams and assignments ensuring of continuous improvement.
- Prepared report cards based on each exam.
Class Teacher (Pre-Primary) - KIDZEE Pre Primary School - Kandivali-Mumbai
(2016-03 - 2017-03)
- Design and implement engaging lesson plans for pre-primary children.
- Create a safe, nurturing, and inclusive classroom environment.
- Assess and monitor children's developmental progress regularly.
- Organize age-appropriate activities to promote learning and creativity.
- Maintain open communication with parents about children's progress.
- Ensure classroom cleanliness and proper maintenance of teaching materials.
- Collaborate with colleagues to develop curriculum and teaching methods.
- Incorporate play-based learning to enhance cognitive and social skills.
- Participate in staff meetings and ongoing professional development activities.
Accountant and administrator - Century Sales Corporation - Goregaon Mumbai
(2010-10 - 2012-01)
Dealer in Adessive, Abessive, Locks
- Executed accurate accounts reconciliation and streamlined administrative processes.
- Processed sales and purchase orders with precision to optimize workflow.
- Leveraged Tally ERP 9 software to enhance financial reporting and operational efficiency.
- Managed daily banking operations to ensure seamless financial transactions.
