Dynamic and results-driven professional with 7 years of diverse experience
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Dynamic and results-driven professional with 7 years of diverse experience spanning sales backend operations, nodal escalations, client servicing, and business development. Proven expertise in handling pre-event and post-event operations, including venue coordination and backstage management in the events industry. leveraging strong communication and problem-solving skills to drive growth and client satisfaction. Adept at managing cross-functional tasks and ensuring seamless execution across business functions.
Backend Executive at Hero MotoCorp (2024-06 – 2025-12)
Worked as a Backend Executive at Hero MotoCorp, managing data records, supporting daily operations, resolving backend issues, preparing reports, and coordinating with teams to streamline processes.
BDR (Business Development Representative) at HDB Finance Services (2021-05 – 2023-04)
Generated and qualified leads through cold calling, social selling, networking, and the VYMO app, initiated outreach, scheduled meetings for senior sales teams, assisted walk-in customers, and conducted CRM follow-ups and store visits to drive business growth.
Client Servicing & Business Development Executive at Shubharambh (2020-06 – 2021-05)
Engaged with clients across email, phone, and in-person meetings, built vendor relationships, generated leads through cold calling, maintained databases, and supported business development with presentations and venue/vendor research.
Backend Executive / Complaints & Number Management System at Vodafone Idea Ltd (2016-01 – 2019-03)
Handled post-paid customer complaints and high-value escalations, maintained MIS reports and audits, managed number-related operations, and drove service quality through agent feedback and relationship management.
Sales Executive / Customer Service Associate at Vodafone Idea Ltd (2014-02 – 2016-01)
Assisted customers with inquiries, sales, and post-sales support, handled inbound/outbound calls to generate leads and close deals, resolved complaints, maintained CRM records, and supported store operations to ensure a strong customer experience.
Post Graduation in Event Management – NIEM (2019 – 2020)
Bachelor of Arts (Hons) in Political Science – Delhi University
12th – CBSE Board (2013)
10th – CBSE Board (2011)
