Dinesh Kanukunta

Analytical Product Consultant with 2 years of experience providing technical support and application consulting for enterprise pharmaceutical applications, including LIMS and Nichelon. Skilled in front-end troubleshooting, root cause analysis, build requirement gathering, and cross-functional coordination. Experienced in executing SQL database updates, managing patch deployments, and performing periodic server maintenance to optimize efficiency, ensure system stability, and meet strict client service-level commitments.

Product Consultant at Caliber Technologies Pvt. Ltd. (2022-11 – 2024-12)

Provided product consulting and technical support for pharmaceutical software applications, including Nichelon and Laboratory Information Management System (LIMS).

• Troubleshot and resolved front-end application issues reported by end users, ensuring minimal downtime and high customer satisfaction.
• Analyzed client-reported issues, performed root cause analysis, and coordinated with internal development teams for timely resolution.
• Gathered and understood new build requirements from clients, collaborating with technical teams to assess feasibility.
• Documented and updated approved client requirements into build specifications, ensuring accurate implementation of feasible enhancements.
• Managed the deployment of application patches and SQL database updates across client environments, maintaining system stability and minimal disruption.
• Performed periodic client-server maintenance activities to optimize SQL Server performance and improve overall application efficiency.
• Monitored application health, validated deployments, and supported post-deployment verification to ensure successful releases.
• Assisted clients with product usage, technical queries, and issue resolution while maintaining service-level commitments.
• Collaborated with cross-functional teams (Development, QA, and DBA) to deliver product enhancements and resolve complex technical issues.

Analyst Intern at Kefi Stylo Private Limited (2022-04 – 2022-09)

• Reviewed documentation and verified project execution to ensure compliance with client requirements.

B.Tech in Electronics and Communication – KG Reddy College of Engineering & Technology (2018 – 2022)

12th (Senior Secondary Examination) – State Board (2018 – 2018)

10th (Secondary Examination) – SSC (2016 – 2016)