Dinesh Kumar

Aspiring Network Engineer and NOC professional with hands-on IT infrastructure and technical support experience. Skilled in troubleshooting LAN/WAN connectivity, TCP/IP, IPv4 addressing, subnetting, VLANs, access and trunk ports, STP, static routing, DHCP, DNS, Wi-Fi, VPN, and managed network switches. Familiar with network monitoring, firewalls, Active Directory, Windows/Linux administration, and IT infrastructure support.

Experienced in diagnosing hardware, software, endpoint, printer, and connectivity issues and working in multi-vendor network environments. Currently strengthening CCNA-level routing, switching, and network troubleshooting skills, seeking a NOC Engineer, Junior Network Engineer, Network Support Engineer, or Infrastructure Engineer role.

IT Support Engineer / Network Assistant - Central University of Tamilnadu - Tiruvarur, Tamilnadu

(2026-07)

• Monitor and troubleshoot LAN/WAN network connectivity across campus.
• Configuring and troubleshooting managed Layer-2/Layer-3 switches and network devices.
• Support VLAN, access/trunk connectivity, IP addressing, DHCP/DNS and basic network troubleshooting.
• Monitor and troubleshoot campus Wi-Fi access points and wireless connectivity.
• Assist in maintaining fiber-optic network infrastructure and troubleshoot physical/link connectivity issues.
• Support network infrastructure equipment, including core, distribution and access-layer switches.
• Assist with firewall/UTM and Internet connectivity troubleshooting.
• Monitor and support CCTV surveillance systems, cameras and associated network connectivity.
• Perform CCTV monitoring and periodic status checks/reports as assigned.
• Provide desktop, hardware, software and peripheral troubleshooting to staff and departments.
• Install, configure and troubleshoot network/USB printers and printing-related issues.
• Assist with server connectivity, basic server monitoring and IT infrastructure support.
• Assist with rack, patch-panel, network cabling and IT equipment maintenance.
• Troubleshoot endpoint issues involving Windows OS, network connectivity and user access.
• Assist with IT asset/equipment maintenance and documentation.
• Respond to IT incidents and support users through onsite troubleshooting and ticket/help-desk activities.
• Coordinate with senior IT staff/vendors for issues requiring advanced configuration or maintenance.

Desktop Support Engineer - New Inspire Tech Solutions Private Limited - Chennai, Tamilnadu

(2025-08 - 2026-06)

As a Desktop Support Engineer, I specialize in providing end-to-end technical support for desktops, laptops, printers, and peripheral devices in enterprise IT environments. I bring a strong background in hardware, software, and networking troubleshooting, ensuring seamless IT operations and delivering high-quality support to end-users. With hands-on expertise across multiple platforms including Windows and Linux, I excel in diagnosing and resolving complex technical issues, improving system performance, and ensuring minimal downtime for business operations.

My role involves installation, configuration, imaging, and upgrading operating systems along with deploying business-critical applications. I am proficient in Active Directory, Group Policy, user account management, and permissions handling, enabling secure and efficient user management across organizations. I have also worked extensively on software deployment, patch management, and endpoint security compliance.

Production Support Engineer / Desktop Support Engineer - Delphi TVS Private Limited - Chennai, Tamilnadu

(2023-06 - 2024-11)

Worked as a Desktop Support Engineer at Delphi TVS Technologies, where I supported day-to-day IT and production system operations in a manufacturing environment.

• Collaborated with IT teams to diagnose and resolve system-level issues including OS corruption, system crashes, and performance problems, while performing Windows OS installation, upgrades, and downgrades to ensure operational continuity.
• Handled hard disk troubleshooting, data recovery, and file restoration to prevent data loss and minimize downtime.
• Provided end-user support for applications such as Microsoft Excel and Word, and assisted production teams in resolving system-related issues.
• Installed, configured, and maintained printers and peripheral devices, ensuring smooth functioning of production workflows. Delivered remote support using tools like AnyDesk and UltraViewer and assisted in software installation, configuration, and patch updates.
• Also supported basic network troubleshooting including LAN connectivity and IP configuration, ensuring systems remained accessible and stable for production activities.

Bachelor's of Engineering - Electronics and Communication Engineering - K.L.N. College of Information Technology (2019 - 2023)