M365 Technical Engineer at Hitachi Systems India Pvt. Ltd. (2025-04 – Present)
Managed comprehensive M365 support services for a diverse user base of 18000 analytics professionals, ensuring timely resolution of technical issues and proficient delivery of assistance tailored to specialized analytical workflows.
- Managed comprehensive M365 support services for 18000 analytics professionals, ensuring timely resolution of technical issues and proficient delivery of assistance tailored to the specialized needs of analytical workflows.
- Administering and maintaining key M365 services: Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Power BI, and Intune (MDM/MAM).
- Managed user accounts, permissions, licenses, and configuration of Office 365 services.
- Microsoft Compliance Centre management, including retention policies, Microsoft Defender for Office 365, audit logs, eDiscovery, Legal holds and content search operations and Data backup.
- Handling security and threat management, including DLP, anti-spam, anti-phishing, and other compliance-related policies.
- Integrating third-party apps with Azure AD Enterprise Applications for SSO.
- Implementing and managing data lifecycle policies, compliance rules, and configuration policies across the tenant.
- Manage SharePoint site collections and OneDrive permissions.
- Administer Microsoft Teams to support collaboration and productivity.
- Troubleshooting and resolving end-user issues related to Email, OneDrive, SharePoint, Teams, and Outlook.
- Collaborating with internal teams to ensure secure, compliant, and seamless M365 service delivery.
- Driving continuous improvements in M365 governance, adoption, and operational efficiency.
M365 and Google Workspace Administrator (Engineer) at Team Computers Pvt. Ltd. (2024-09 – 2025-04)
Managed 4500+ user accounts in M365 and 10000+ user accounts in Google Workspace, including policies management and licensing for Microsoft 365 and Google Workspace.
- Managed 4500+ user accounts in M365 and 10000+ user accounts in Google Workspace, Policies management and licensing for Microsoft 365 and Google Workspace.
- User Management, Group management (office365, DL, Security), Shared Mailboxes, Role assignment, Rooms and Equipment Management, License Management.
- Organization level security, Custom Domain, Service Health Report.
- Microsoft Defender and Compliance Portal, Identity management and protection, Intune MDM and MAM.
- Provided support for user issues, ensuring timely resolutions and minimal downtime.
- Configured email routing, monitored security settings, and enforced compliance policies.
- Automated repetitive tasks using PowerShell scripts, improving operational efficiency.
- Collaborated with senior administrators to implement new features and updates.
Service Desk Engineer at Team Computers Pvt. Ltd. (2023-08 – 2024-08)
Delivered first-level support for end-users, addressing hardware, software, and network issues.
- Delivered first-level support for end-users, addressing hardware, software, and network issues.
- Ticket management using ticketing tools.
- Escalated unresolved issues to higher-level support teams, ensuring timely resolutions.
- Provided training and guidance to employees on using Microsoft 365 and Google Workspace tools.
- Troubleshooting and creating user guides for common issues.
