Head of Cyber Security
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Experienced Cyber Security solutions architect with a demonstrated history of working in the networking industry, designing and planning data network implementations. Skilled in Snort, Firewalls, Penetration Testing Suite. Master of Technology (M.Tech.) in Networking and telecommunications. focused in Computer Systems Networking and cyber-Security. Holding CEH and ECSA. I am a fully information and network security enthusiast. love to work on these domains.
Team Leadership: Manage a team of 12, providing coaching, mentoring, and performance feedback to enhance skills and motivation.
Technical Expertise: Possess strong technical capabilities in software solution design, cyber security, web application security, and contact center technologies (Avaya, Zoom, Amazon Connect with all the Channels including Analytics).
Contact center Integrations: Delivered numerous third-party integrations including, chat BOT’s, IVR Flow Designs, CRM (sales force, MS dynamics), Screen POP, Survey’s, Agent Scripts, CX Dashboards, WFO, Google Dialog flow CX. Cross-Functional Collaboration: Partner with Operations and Project Department heads to develop and implement customer use cases and proofs of concept (POCs).
Project Management: Oversee project management and handle escalations for multiple clients in the EMEA region.
Compliance and Regulatory Guidance: Ensure the organization’s security program adheres to industry standards and regulations, including NIST and GDPR.
Security Training and Awareness: Deliver security awareness training to employees, fostering a culture of security throughout the organization.
Security Vendors: Design and implement strategies with various vendors, including Avaya, Amazon Connect, Cisco, Microsoft Teams, VMware, Bitdefender, Sophos, Fortinet, Kaspersky, ACL, VPN’s and Dell/HP server-side solutions
MTech in Networking and Telecommunicaitons from IIIT Pune
