Dinesh Rai

Housekeeping and Soft Services professional with 13+ years of experience across luxury hotels, hospitality facilities, cinemas and corporate/training environments in Dubai, Oman and India. Experienced in housekeeping operations, manpower supervision, vendor coordination, hygiene standards, client coordination, inventory control, reporting, safety compliance and facility support.

Soft Service Executive - Air India Training Academy - F Block, Sector 75, India

(2025-11)

• Manage housekeeping and soft-service standards across offices, corridors, washrooms, lobbies, classrooms, lounges and training areas.
• Supervise housekeeping manpower, attendance, deployment and daily briefings; coordinate with vendors regarding shortages and replacements.
• Monitor deep cleaning, high dusting, special cleaning, equipment and chemical availability.
• Coordinate with technical teams for soft-service defects and facility upkeep requirements.
• Supervise waste collection, segregation, disposal, pest-control activities and pantry/hospitality support.
• Coordinate with clients, address service concerns and maintain daily, weekly and monthly reports.

Housekeeping Supervisor - Tawoos, PDO Marmul - Oman

(2024-09 - 2025-09)

• Supervised daily housekeeping operations while maintaining cleanliness, hygiene and service standards.
• Coordinated with departments and handled guest/service requests promptly.
• Managed staff deployment, shift planning, task allocation and service quality.

Housekeeping Executive - PVR Cinemas - Gurgaon, Haryana, India

(2023-06 - 2024-09)

• Oversaw housekeeping services across cinema areas, public spaces and auditoriums.
• Ensured cleanliness, safety and customer comfort standards.
• Managed housekeeping inventory and coordinated maintenance-related issues.

Housekeeping Supervisor - Sofitel Hotel (Accor Group) - Dubai, UAE

(2018-07 - 2020)

• Led housekeeping attendants, supported staff training and maintained hotel service standards.
• Reported maintenance issues and coordinated with Engineering for timely resolution.

Housekeeping Attendant - Yassat Gloria Hotel - Dubai, UAE

(2016-05 - 2018-06)

• Handled guest-room cleaning and upkeep according to hotel standards.
• Ensured timely linen service and room readiness.

Housekeeping Staff - Armani Hotel, Burj Khalifa - Dubai, UAE

(2013-03 - 2016-05)

• Delivered housekeeping services in a luxury five-star hotel environment.
• Supported turn-down services and handled guest requests professionally.

Higher Secondary (12th Grade) - Darjeeling

Secondary (10th Grade) - Darjeeling