Dinesh Saini

Results-driven E-commerce Project Coordinator & Operations Professional with 9+ years of experience in IT and online commerce projects, specializing in project execution, client coordination, team management, and operational efficiency. Proven ability to handle end-to-end delivery of Shopify, WooCommerce, and other e-commerce solutions while ensuring client satisfaction, timely execution, and business growth.

Senior Operations & Project Manager – E-commerce at Jeronone Technologies Pvt. Ltd. (2018-02 – 2025-12)

• Managed complete project lifecycle from acquisition to delivery for e-commerce projects.
• coordinated internal teams and stakeholders; handled client requirements, meetings, proposals, and execution planning
• oversaw Shopify and WooCommerce project delivery
• supported sales lead management and billing coordination
• administered project management tools and ensured timely communication.
• Staffing strategies ensured smooth operations and service delivery aligned with client
• Collaborated with HR and technical teams to identify, train, and deploy suitable talent on active projects.

Operations Manager & Project Coordinator at Jeronone Technologies (2015-07 – 2018-01)

• Developed project plans, effort estimation
• Coordinated end-to-end execution of Shopify and WooCommerce projects from requirement gathering to final delivery
• Acted as the primary point of contact between clients, developers, designers, and QA teams to ensure smooth communication.
• Ensured on-time delivery, quality control, and client satisfaction across multiple parallel e-commerce projects.
• Managed cross-functional teams of designers, developers, and QA to ensure seamless execution.
• Staffing strategies ensured smooth operations and service delivery aligned with client expectations; maintained strong client relationships; monitored project risks and corrective actions;
• mentored teams to improve productivity and delivery timelines.

Project Coordinator & Operations Executive at Jeronone Technologies (2013-08 – 2015-06)

• Managed daily communication between clients, developers, designers, and QA teams to ensure smooth project execution.
• Monitored project milestones, risks, and issue resolution to maintain on-time delivery and quality standards.
• Supported operations management, resource planning, and workflow optimization across multiple parallel projects
• Handled client meetings, status reporting, and documentation through Email, Zoom, and project management tools
• Managed recruitment, employee lifecycle (New Hiring, Training and Make ready for live projects)
• coordinated client communication, Upwork bidding, and project execution.
• supported development teams and delivery tracking; maintained server, email, and security configurations for project teams.

HR Executive & Project Coordinator – Operations & Delivery at Jeronone Technologies (2012-08 – 2013-07)

• Improved project turnaround time and communication efficiency through structured coordination and tracking
• Managed cross-functional teams of designers, developers, and QA to ensure seamless execution.
• Handled IT recruitment, screening, interviews.
• onboarding, attendance, policies, and salary processing.
• supported business development through Upwork bidding and client handling.

MCA – Kurukshetra University

B.Ed. – Kurukshetra University

B.Sc. in Non-Medical – Kurukshetra University