Business Process lead (BP03) - Tata Consultancy Services - DLF Cyber City – Chennai
(2024-05)
- Worked as a Team lead, being responsible for daily deliverables of the team, performing Quality analysis of the cases processed by the FTE
- Conducting daily huddles pertaining process updates, internal quality meeting, client query handling, error discussions to avoid oversights
- Identifying and implementing process improvement and standardization. Handling Multiple processes FIU (Financial investigation unit), RBI (Risk based investigation), EDD (Enhanced due diligence), CDD (Customer due diligence), Dante, External Enquiry – Court orders
- Analyse Client data, documentation, SOF/SOW and negative news (Adverse media) in order to determine Client Risk as established under the Global ML Procedures
- Perform the required KYC screening on existing clients by documenting and corroborating the information obtained on the client as required by the Global KYC Procedures utilizing a variety of independent research sources
- Worked with AML processes and training of staff, developed a strong working relationship with the RM's
- Communicate findings and recommendations to management, determine the root cause of the findings, obtain management's action plan for remediation in a timely manner and track findings through resolution using
- Conduct PEPs and sanctions screening, knowledge of risk-based applications (World Check, RDC, LexisNexis)
- Identify and validate the ownership structure of clients to establish the ultimate beneficial owners and controlling directors/shareholders
- Conducting PKT (Process Knowledge test), Calibration call, CTC (Check The Checker)
Business Process lead (BP03) - Tata Consultancy Services - Chennai
(2022-11 - 2024-04)
- Experience in Identifying OFAC sanctions risks on Commercial Banking Clients
- Responsible for performing sanctions review on clients who has exposure to sanction countries and investigating the business relationship of the client with Bank. Work with the list of customers with sanctions connections to consider additional controls relating to their payments
- To ensure full compliance with pertinent rules and regulations. Escalates issues discovered during ongoing review and assessment of AML/OFAC compliance risk that require escalation to Senior Management for direction on resolution
- Responsible to perform full review on the customer by understanding their nature of business, buyers and suppliers, transaction history of the client and perform various check to understand the total level of exposure and risk appetite
- Performed risk-based reviews of real-time transactions for payment types MT103/MT202/MT202COV and for pacs.008 and pacs.009 under ISO
- Experience in reviewing and investigating transactions with reference to payments L1 alerts are closed by recording public searches and escalations further if identified containing potential matches against Sanction lists: OFAC, United Nations, European Union, and others
KYC/Compliance Analyst - Teleperformance - Chennai
(2021-10 - 2022-10)
- Handling customer complaints regarding Risk Based Investigation (RBI) for Revolut's customer and making end to end final decision
- Specialist in handling RBI (Risk Based Investigation) complaints, Transactions monitoring, Enhanced Due Diligence
- Carry out due diligence checks and information searches, and undertake additional reputation checks when necessary
- Analyze client files and give recommendations and conclusions with regard to the client and its activities
- Work closely with Compliance department
- Properly manage KYC files and client records in the bank's IT systems
- KYC Experience with OFAC sanctions/pep (sanction screening)
- Involved in alert investigation and transaction monitoring
- Ability to handle different risk level of customers (high, medium & low)
- Collect other mandatory information with regard to AML guidelines
- Performing the background verification on individuals and entity
- Enriching the request initiated and submitting the same for Quality approval
AR Analyst-Senior Executive - Global Private Billing Healthcare Ltd.
(2021-05 - 2021-09)
- Prepared detailed analyses of key performance indicators to support management's decisionmaking process related to collections strategies and credit policies
- Participated in regular AR training sessions, staying up-to-date on industry best practices and emerging trends
- Coordinated with the credit department to evaluate new client creditworthiness and establish appropriate credit limits based on risk assessment criteria
- Supported sales team efforts by validating sales orders for proper pricing, discounts, terms, and credit approval prior to processing invoices
Senior Associate - Teleperformance - Chennai
(2018-04 - 2021-04)
Project: AML–GPP (Global Payments Processing) Client: Barclays Bank PLC, UK. Process: AML Sanction A used by financial institutions to analyze customer data and detect suspicious transactions, money laundering, drug trafficking and any currency related support against global unity. Anti Money Laundering and no one can open for Counterfeit accounts.
- Provides back-office processing services of Barclays Bank PLC,UK
- Responsible for adherence to Payments and AML rules/policies
- Responsible for Risk based decisions taken on payments Escalated from Evaluation State (Level/2) to Review State (Level 4.)
- Escalating the potential match payments to next level authorities
- Handling urgent & high value transactions/payments
- S/W usages: Citrix Meta Frame, World Check, SWIFT.com,CMS,AFTS,Internet, Barclays Intranet, MS Outlook, Customer System and MS-Office
Senior Quality Analysis - Source HOV Services - Chennai
(2013-07 - 2018-02)
Project Title: PDO(Provider data Operation) (2013to2015) West region E-sort (2015 to 2017). Client: Anthem–USA.
- Boosted team performance through continuous training sessions on best practices in quality analysis and inspection techniques
- Monitored ongoing production processes closely, swiftly identifying potential issues before they could impact final product outcomes
- Collaborated with cross-functional teams to develop comprehensive quality assurance plans for new product launches
- Optimized testing procedures by employing advanced analytical tools, leading to more accurate results and reduced testing times
