Dip kumar Bhowmik

Results-driven IT Executive with 5 years of experience delivering and managing IT solutions across diverse industries. Proven expertise in overseeing end-to-end IT operations, troubleshooting hardware/software issues, and optimizing system performance. Demonstrated strength in vendor management, IT asset lifecycle management, and network infrastructure oversight.

Adept at collaborating with cross-functional teams to implement high-quality, scalable solutions that support seamless business operations and strategic objectives. Strong communicator with a customer-focused mindset, committed to driving efficiency, maintaining security compliance, and ensuring user satisfaction.

IT Executive - Blue Ocean The Fern Resort & Spa Ganpatipule, Series by Marriott - Ganpatipule

(2025-10)

• Series by Marriott Technology Migration & System Integration: Led end-to-end enterprise technology migration for Series by Marriott, aligning Fern Hotels with Marriott International global IT architecture through PMS–CRS integration, secure API-based data synchronization with Marriott Bonvoy, UAT execution, role-based access control configuration, infrastructure compliance, and go-live deployment support within corporate security and operational standards.
• PMS Migration & IT System Standardization: Led Innkey PMS migration and enterprise system standardization as per Marriott International IT policies, managing user access control, security compliance, system configuration, data validation, and successful go-live deployment.
• Understanding GPNS (Global Property Network Services): Provided global technical support to Marriott properties through GPNS, managing service requests and incident tickets while coordinating with hotel teams and IT departments to resolve network and system issues. Ensured SLA compliance, supported property connectivity and PMS access, maintained documentation, and escalated complex problems to ensure uninterrupted hotel operations.
• Wi-Fi Network Infrastructure Setup & PMS (InnKey) Integration: (Marriott Standard) Successfully managed the Wi-Fi network infrastructure setup and management for the property in accordance with Marriott International standards, ensuring seamless connectivity across guest rooms, lobby areas, meeting rooms, swimming pool, and all open/public spaces. Coordinated with vendors including Ruckus Networks and Microsense Networks for installation of indoor and outdoor access points across the entire prop
• Endpoint Backup & Cloud Data Protection Implementation – Marriott Standard: Implemented and managed endpoint data protection using Veeam Endpoint Backup and Veeam Backup & Replication, deploying a cloud-based backup solution for all desktops and laptops across the property in compliance with Marriott International IT standards. Configured automated backup schedules to ensure regular data protection, secure storage, and quick recovery for critical hotel systems and user endpoints. Successfully in
• Licensed Background Music System Implementation (Radiowalla): Successfully led the implementation and management of a licensed background music system across the property through Radiowalla, ensuring full compliance with Marriott International brand and operational standards. Coordinated with the vendor for procurement, installation, and configuration of licensed music channels dedicated to key hotel areas including the lobby, main restaurant, beachside restaurant, and spa. Configured the audio
• Asset & Vendor Management: Maintained the IT asset inventory for laptops, desktops, printers, and software licenses. Coordinated with external vendors for hardware/software procurement, contract negotiations, and service level agreements (SLAs). You processed purchase orders and maintained records of invoices and contracts, ensuring accuracy and compliance in asset records using ServiceNow and Excel.
• Marriott GXP & DLZ System Setup and Guest Operations Management: Successfully managed the end-to-end setup and configuration of Marriott GXP and DLZ systems, ensuring readiness for reservation creation and management of all guest complaint scenarios. Coordinated and delivered training schedules in DLZ for staff, provided access in EID for examination purposes, and guided teams through location change procedures and reservation setups according to Marriott brand standards. Verified system configu
• IT Budgeting & Cost Optimization: Managed the hotel's IT budget by carefully planning expenditures, optimizing procurement of hardware and software, and negotiating vendor contracts. These strategic measures resulted in significant annual savings while ensuring that all technology requirements were met without compromising quality or service standards.
• Technical Support & Problem Resolution: Oversaw the timely resolution of IT issues across all hotel departments, including front desk, housekeeping, and operations, to ensure seamless service delivery and high guest satisfaction. Established IT helpdesk protocols and defined response SLAs to improve service efficiency, reduce downtime, and enhance overall operational reliability.
• Innovation & Digital Initiatives: Implemented innovative digital solutions to modernize hotel operations, including mobile check-in/check-out, smart room controls, and cloud-based reporting tools. Led hotel-wide IT projects focused on improving operational efficiency, enhancing guest experience scores, and integrating new technologies with existing systems to support business growth.

IT Executive - Hotel Cygnett Inn Imperial - Tezpur - Tezpur

(2025-05 - 2025-09)

• Hotel Application and System Administration: Support and administer critical hotel applications, including PMS (WINHMS), POS, email, and telephony systems (Alcatel). Maintain and manage inventories of IT hardware and software.
• System Monitoring and Maintenance: Monitor uptime, performance, and security of all computer hardware and networks, performing scheduled backup and recovery functions. Maintain, inspect, and repair equipment, including PCs, printers, and Wi-Fi infrastructure.
• Troubleshooting and Solutions: Consult on specific application issues or hardware/software problems, providing solutions consistent with client needs. Analyze information to identify current and potential problems and propose effective solutions, ensuring minimal guest-impacting downtime.
• Operational Support and Collaboration: Partner with departments like Front Office, F&B, and Housekeeping to ensure seamless operations across all systems. Also generate system communications to property users, providing updates, tips, and alerts.
• Compliance and Vendor Management: Enforce incident and backup procedures and assist with monthly IT reporting and audit/compliance tasks.

Experience with vendor coordination and possess a solid understanding of IT budgeting basics and hospitality compliance standards.

• Endpoint Backup & Cloud Data Protection Implementation – Marriott Standard: Implemented and managed endpoint data protection using Veeam Endpoint Backup and Veeam Backup & Replication, deploying a cloud-based backup solution for all desktops and laptops across the property in compliance with Marriott International IT standards. Configured automated backup schedules to ensure regular data protection, secure storage, and quick recovery for critical hotel systems and user endpoints. Successfully in
• Licensed Background Music System Implementation (Radiowalla): Successfully led the implementation and management of a licensed background music system across the property through Radiowalla, ensuring full compliance with Marriott International brand and operational standards. Coordinated with the vendor for procurement, installation, and configuration of licensed music channels dedicated to key hotel areas including the lobby, main restaurant, beachside restaurant, and spa. Configured the audio
• Asset & Vendor Management: Maintained the IT asset inventory for laptops, desktops, printers, and software licenses. Coordinated with external vendors for hardware/software procurement, contract negotiations, and service level agreements (SLAs). You processed purchase orders and maintained records of invoices and contracts, ensuring accuracy and compliance in asset records using ServiceNow and Excel.
• Marriott GXP & DLZ System Setup and Guest Operations Management: Successfully managed the end-to-end setup and configuration of Marriott GXP and DLZ systems, ensuring readiness for reservation creation and management of all guest complaint scenarios. Coordinated and delivered training schedules in DLZ for staff, provided access in EID for examination purposes, and guided teams through location change procedures and reservation setups according to Marriott brand standards. Verified system configu
• IT Budgeting & Cost Optimization: Managed the hotel's IT budget by carefully planning expenditures, optimizing procurement of hardware and software, and negotiating vendor contracts. These strategic measures resulted in significant annual savings while ensuring that all technology requirements were met without compromising quality or service standards.
• Technical Support & Problem Resolution: Oversaw the timely resolution of IT issues across all hotel departments, including front desk, housekeeping, and operations, to ensure seamless service delivery and high guest satisfaction. Established IT helpdesk protocols and defined response SLAs to improve service efficiency, reduce downtime, and enhance overall operational reliability.
• Innovation & Digital Initiatives: Implemented innovative digital solutions to modernize hotel operations, including mobile check-in/check-out, smart room controls, and cloud-based reporting tools. Led hotel-wide IT projects focused on improving operational efficiency, enhancing guest experience scores, and integrating new technologies with existing systems to support business growth.

Desktop Support Engineer - Dhamra Port (Adani Ports and SEZ Ltd) - Dhamra

(2021-06 - 2025-04)

• IT Systems & Infrastructure Management: Installed, upgraded, and troubleshot Windows OS (Windows 10 and 11), desktop applications, hardware, and IP phones. Managed over 500 endpoints using Microsoft Intune for deployment, updates, and security compliance, and monitored device status through Intune and Endpoint Analytics. You also performed routine data center maintenance, including inspecting and monitoring servers, power supplies, and cooling systems.
• User & Application Support: Administered Office 365 suite applications and managed E1 and E3 licenses for new users, handling provisioning, assignments, and troubleshooting activation errors. You provided end-user support via phone, email, and ticketing systems, consistently achieving high customer satisfaction and first-call resolution rates.
• IT Service Management & Security: Used ServiceNow ITSM to log, track, and resolve incidents and requests, and managed change and problem tickets in accordance with ITIL practices. You also administered RSA SecurID MFA for 500 users to secure VPN and application access, collaborating with the cybersecurity team to enforce multi-layered access control.
• Asset & Vendor Management: Maintained the IT asset inventory for laptops, desktops, printers, and software licenses. Coordinated with external vendors for hardware/software procurement, contract negotiations, and service level agreements (SLAs). You processed purchase orders and maintained records of invoices and contracts, ensuring accuracy and compliance in asset records using ServiceNow and Excel.
• Networking & Connectivity: Resolved basic networking issues, including IP conflicts and DNS resolution. You set up and maintained wired/wireless network connections and configured VPN access for remote employees.