Dipak Kale

SAP S/4HANA OTC Solution Architect, SAP Activate Certified Project Manager, and SAP OTC Transformation Leader with 15.5+ years of total experience, including 13+ years of expertise in SAP SD, Logistics Execution (LE), and Order-to-Cash (OTC) consulting. Certified in SAP Activate Project Management, SAP Customer Experience Solution Architecture, and SAP Business AI Solutions, demonstrating capabilities in solution architecture, transformation leadership, and digital innovation. Extensive experience delivering end-to-end SAP S/4HANA implementations, global rollouts, business transformation programs, AMS engagements, and pre-sales solutioning initiatives across Manufacturing, Automotive, FMCG, Oil & Gas, Construction, and High-Tech industries.

Proven expertise in Solution Architecture, SAP Activate Methodology, Business Process Transformation, Fit-Gap Analysis, AS-IS/TO-BE Assessments, Enterprise Process Standardization, and Order-to-Cash Optimization. Strong functional expertise in Sales Order Management, Pricing, Credit Management, Shipping, Billing, Returns, FSCM Credit Management, Intercompany Processing, Partner Determination, Output Management, and Japan Localization. Experienced in managing the complete SAP implementation lifecycle, including requirement gathering, solution design, configuration, WRICEF management, data migration, SIT, UAT, cutover planning, deployment, hyper care support, and post-go-live stabilization.

Proven leadership in project delivery, stakeholder management, governance, risk mitigation, executive reporting, steering committee facilitation, and onsite-offshore team management across global transformation programs. Possess over 5 years of international consulting experience across Japan, UAE, Indonesia, Ghana, Ethiopia, and South Africa, successfully leading multicultural teams and global delivery engagements. Hands-on experience in SAP Presales, RFP Response Management, Effort Estimation, Solution Proposals, Implementation Roadmaps, and Strategic Transformation Initiatives aligned with business objectives and operational excellence goals.

Currently associated with Capgemini as Manager and SAP OTC Solution Architect, leading enterprise SAP transformation programs, solution architecture initiatives, and strategic consulting engagements for global clients.

SAP OTC Module Lead | Solution Architect at Capgemini India Pvt. Ltd. (2025-10 – Present)

Client: Thales Emarat Technologies (TET), UAE

• Lead end-to-end SAP S/4HANA OTC implementation programs using SAP Activate methodology, covering Discover, Explore, Realize, Deploy, and Hypercare phases.
• Responsible for SAP OTC solution ownership spanning requirement discovery, architecture design, configuration governance, deployment strategy, and transition to support operations.
• Translate business objectives into scalable SAP solution architectures, defining future-state OTC processes aligned with enterprise transformation goals.
• Conduct Fit-Gap analysis, AS-IS/TO-BE assessments, and business process workshops for Sales, Shipping, Billing, Returns, Pricing, Credit Management, and Intercompany processes.
• Oversee functional design, WRICEF deliverables, data migration, testing strategy (SIT/UAT), cutover planning, and production deployment activities.
• Establish governance frameworks, manage project risks, and drive stakeholder alignment through steering committee discussions and executive reporting.
• Lead cross-functional onsite/offshore teams, vendors, and business stakeholders to deliver projects within scope, schedule, quality, and budget targets.

SAP OTC Solution Architect – Presales & Solutioning at Capgemini India Pvt. Ltd. (2025-10 – 2025-11)

Client: Siemens Healthineers

• Led SAP S/4HANA OTC solutioning and RFP response activities, designing scalable Order-to-Cash solutions aligned with business transformation objectives.
• Prepared solution architectures, implementation roadmaps, effort estimations, and delivery models covering Sales, Pricing, Logistics, Billing, Returns, and Credit Management processes.
• Collaborated with cross-functional teams to develop proposals, integration strategies, governance frameworks, and transformation recommendations for global SAP initiatives.

Functional Lead and Project Manager at Tata Consultancy Services Ltd (TCS) (2024-06 – 2025-10)

Client: Panasonic MSBD & Panasonic HVAC (France & Italy)

• Led SAP S/4HANA OTC transformation for Panasonic entities across France and Italy, driving process harmonization and business standardization across multiple business functions.
• Conducted AS-IS/TO-BE assessments, Fit-Gap analysis, and design workshops covering Sales, Shipping, Billing, Returns, Pricing, and Partner Determination processes.
• Developed Business Process Documents, future-state process maps, and transformation recommendations for executive stakeholders.
• Managed delivery teams of up to 8 consultants, ensuring quality execution, timeline adherence, and stakeholder alignment.
• Facilitated governance meetings, requirement validation sessions, and solution reviews to support implementation readiness.

SAP SD Module Lead at Tata Consultancy Services Ltd (TCS) (2022-11 – 2024-05)

Client: Mitsubishi Fuso Truck and Bus Corporation, Japan

• Led SAP S/4HANA SD rollouts and business transformation initiatives for Mitsubishi Fuso Japan, supporting global process standardization and OTC optimization
• Conducted business workshops, Fit-Gap assessments, and solution design activities aligned with global standards and Japan localization requirements.
• Directed end-to-end OTC process optimization initiatives covering Sales, Shipping, Billing, and integration with MM, EWM, and FI/CO.
• Managed stakeholder engagement with business users, key process owners, and technical teams to ensure successful project execution.
• Oversaw testing, defect management, deployment planning, and knowledge transfer activities.
• Served as the primary liaison between Japanese business stakeholders and offshore delivery teams.

SAP SD Module Lead at Tata Consultancy Services Ltd (TCS) (2021-09 – 2022-10)

Client: Sojitz Corporation, Japan

• Conducted Fit-Gap analysis, requirement gathering workshops, and AS-IS/TO-BE assessments aligned with SAP S/4HANA and Japan localization requirements.
• Designed and configured SAP SD processes covering Sales, Shipping, Billing, Pricing, Intercompany, Returns, and Output Management.
• Prepared Functional Specifications (FS) for enhancements, interfaces, reports, and coordinated with ABAP teams for successful delivery.
• Managed change requests, effort estimation, impact analysis, and integration activities with MM, FI/CO, EWM, and external applications.
• Led SIT, UAT, defect resolution, cutover planning, deployment, and knowledge transfer activities.
• Collaborated with business stakeholders and steering committees, providing project status updates, risk assessments, and solution recommendations.
• Drove continuous improvement initiatives by leveraging SAP S/4HANA capabilities to enhance OTC process efficiency and standardization.

Senior SAP SD Implementation Consultant and Onsite Project Manager at Tata Consultancy Services Ltd (TCS) (2019-11 – 2021-08)

Client: Ezaki Glico Co., Ltd., Japan

• Led SAP S/4HANA 1909 implementation and rollout activities from the client site in Osaka, managing end-to-end project execution across all implementation phases.
• Conducted business requirement gathering sessions, Fit-Gap analysis, and AS-IS/TO-BE assessments to define future-state Order-to-Cash processes.
• Configured SAP SD functionalities including Business Partner, Sales Document Types, Item Categories, Schedule Lines, Copy Controls, Pricing Procedures, Output Management, Material Determination, and FSCM Credit Management.
• Prepared Functional Specifications (FS) for enhancements, reports, interfaces, forms, and workflows, and collaborated with ABAP teams for successful development and deployment.
• Managed integration activities between SAP SD and related modules including MM, FI/CO, EWM, and external applications to support end-to-end OTC processes.
• Directed data migration activities, master data validation, cutover planning, and deployment readiness assessments.
• Led Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, and hypercare support to ensure solution quality and business continuity.
• Acted as the onsite coordinator between Japanese business stakeholders, onsite consultants, offshore delivery teams, and technical resources, ensuring seamless collaboration and communication.
• Facilitated executive reporting, governance meetings, status reviews, and stakeholder communications to support informed decision-making.
• Conducted end-user training, knowledge transfer sessions, and transition activities to AMS teams, enabling successful business adoption and operational stabilization.

Senior SAP SD Consultant at Tata Consultancy Services Ltd (TCS) (2018-06 – 2019-10)

Client: Toyobo Group, Japan

• Delivered SAP SD implementation and enhancement initiatives supporting affiliates across Japan, Indonesia, Thailand, and Mexico.
• Conducted workshops, Fit-Gap analysis, and solution design sessions with business users across multiple regions.
• Participated in implementation activities and stakeholder discussions during onsite engagement in Indonesia.
• Managed testing, integration validation, deployment, and post-go-live support activities.
• Facilitated knowledge transfer and business adoption programs across international affiliates.

SAP SD Consultant at Tata Consultancy Services Ltd (TCS) (2017-04 – 2018-05)

Client: TOTAL Oil and Lubricant, Africa

• Supported SAP SD/MM implementation across 43 company codes in West and South Africa and reduced master data inconsistencies by approximately 30%.
• Led master data migration and deployment activities across multiple affiliates in Africa.
• Worked closely with regional business teams in Ghana, Ethiopia, and South Africa to align processes with SAP standard functionalities.
• Conducted Fit-Gap assessments, requirement gathering workshops, and deployment activities for affiliate organizations.
• Delivered user training, deployment support, and post-go-live stabilization activities.
• Coordinated with global teams from the Dubai delivery hub to ensure smooth execution across multiple geographies.

SAP SD Consultant | Support, Implementation & AMS Lead at KPD Ltd. (2014-08 – 2017-03)

• Managed SAP SD AMS activities, ensuring SLA adherence, timely incident resolution, and stable business operations.
• Handled change requests encompassing requirement gathering, business analysis, solution design, configuration, testing, and deployment.
• Supported business process enhancements and system optimization initiatives to address evolving operational requirements.
• Maintained customer, partner, and material master data, ensuring data quality and process consistency.
• Collaborated with ABAP teams on custom developments, interfaces, reports, and enhancements.
• Performed data migration and mass updates using LSMW and Mass Maintenance tools.
• Executed unit testing, regression testing, and validation activities to ensure solution quality.
• Delivered end-user training, knowledge transfer, and post-go-live support to improve user adoption and process efficiency.

SAP SD Consultant | Implementation Consultant at KPD Ltd. (2013-03 – 2014-07)

• Participated in a full-cycle SAP implementation project, covering requirement gathering, business blueprinting, configuration, testing, deployment, and hypercare support.
• Conducted AS-IS and TO-BE assessments and designed SAP SD organizational structures aligned with business requirements.
• Configured core SAP SD functionalities including Sales Documents, Item Categories, Schedule Lines, Copy Controls, and Pricing Procedures.
• Prepared Functional Specifications and coordinated with technical teams for custom developments and reports.
• Managed Unit Testing, UAT support, defect resolution, and production readiness activities.
• Successfully delivered SAP implementation for the Bangalore business unit, including transactional data migration from legacy systems.
• Conducted training sessions and prepared user documentation to facilitate business adoption.

ERP Consultant at KPD Ltd. (2012-04 – 2013-02)

• Provided ERP support services, ensuring timely resolution of business process issues and uninterrupted operations.
• Supported rollout activities for new locations and sales offices, including configuration, user support, and process stabilization.
• Gathered business requirements and designed solutions to support changing operational needs.
• Developed reports to enhance business visibility and improve decision-making capabilities.
• Coordinated internal and external audit activities and ensured compliance with organizational standards.
• Analyzed recurring process issues and implemented corrective and preventive actions to improve system reliability.

Senior Business Development Executive at Alfa Waves (2010-12 – 2011-09)

• Managed business development, sales, and customer relationship activities for ERP solutions in the construction industry.
• Handled lead generation, proposal management, client presentations, and business acquisition initiatives.
• Supported ERP solution consulting across Accounts, Sales, HR, and Project Estimation functions

Senior Marketing Executive at Opel IT Services (2009-12 – 2010-11)

• Managed marketing campaigns, sales promotion activities, and client engagement initiatives
• Conducted market research, competitor analysis, and business opportunity identification
• Supported revenue growth, customer acquisition, and brand-building programs

Master of Marketing Management (MMM) – Pune University, Pune (2010)

Bachelor of Computer Science (B.C.S.) – North Maharashtra University, Jalgaon (2006)