Dipak Nakum

IT Infrastructure Management &

• Operations, Digital Transformation &

• Automation, ERP/SAP Implementation and Management, IT Project Management, IT Application Management, IT Service Management (ITSM), IT Budgeting &

• Planning, .NET with SQL, SAP End User Support, Endpoint Security, Data Security, SAP ABAP, Network Management, Technology Adoption, IT Training and Development, License Management, IT Audit &

• Compliance, Vendor Management, Software &

• Application Support, IT Asset Management

Manager Information Technology at SWAN LNG PVT LTD (SWAN CORP) (2025-04 – Present)

• Manage IT operations for HO and Plant location, ensure availability of critical HO/plant IT systems and IT Project Management.
• Responsible for the provision of IT infrastructure services including Servers, storage, LAN, WAN, Wi-Fi, internet connectivity, cloud services, end-user computing and IT Security.
• Manage Seqrite Endpoint Protection Cloud Premium EPP, DLP and EDR and user awareness initiatives.
• Monitoring and Management of SOPHOS Firewall & Seqrite Endpoint Security.
• Reports development in SAP ABAP and provide basis related support to SDHI.
• Managing and Monitoring Microsoft 365 which covers O365 and SharePoint.
• Identify opportunities for business process digitization and workflow automation.
• CAPEX/OPEX IT Procurement & Vendor Management & Negotiate contracts, pricing, and terms.
• Budget planning, Tracking and utilizing CAPEX/OPEX budgets emerging needs of the business or capping for new projects and requirements and Monitor budget utilization across projects and its activities.
• Interacting with external vendors, Stakeholder or service providers for procurement, maintenance, upgradation and support of IT-related products and services.
• IT Asset/Inventory Management, Onboard and offboard IT assets as per organizational policy.
• Track and maintain the inventory of licenses and its renewal processes and timelines.
• Develop and maintain procedures, guidelines, and other technical documentation as needed.
• Provides technical support to end-users regarding systems and software related problems.
• Troubleshoot and resolve Hardware, Software and Network issues in a timely manner.
• Ensure smooth system and network operations in a 24*7 environment.
• Planning and undertaking scheduled maintenance upgrades.
• E-Waste Management & Monitoring.

Assistant Manager Information Technology at ZANINI INDIA PVT LTD (ZANINI AUTOMOBILE GROUP – SPAIN) (2024-04 – 2025-04)

• Managing India IT Operational Activities.
• Responsible for the provision of IT infrastructure services including Desktop/Web Applications, Firewall, Local Area Networks (LAN), and IT Security.
• Managing and Maintaining Active Directory (AD), User Creation, Password resetting, Locking/Unlocking.
• ERP Management & Monitoring and Co-Ordinating with the ERP Implementation partners to resolve day-to-day problems related to it.
• Managing & Monitoring ZOHO ServiceDesk Plus SaaS Helpdesk resolve IT tickets faster and centralize IT support functions all-in-one place.
• Monitoring ZOHO ManageEngine Endpoint Central which involves IT Inventory, System Health Summary, Warranty Summary, Software Compliance Summary, Patch Management, Remote Control and Chat.
• Managing and Monitoring Microsoft 365 which covers O365 and SharePoint.
• Managing and Monitoring Sophos Endpoint Security.
• Tracking and utilizing CAPEX/OPEX budgets emerging needs of the business.
• Troubleshoot and resolve Hardware, Software and Network issues in a timely manner.
• Oversees Troubleshooting, Systems Backups, and Recovery.
• Provides technical support to end-users regarding systems and software related problems.
• IT Procurement & Vendor Management.
• Interacting with external vendors or service providers for procurement, maintenance, and support of IT-related products and services.
• Develop and maintain procedures, guidelines, and other technical documentation as needed.
• IT Asset/Inventory Management & E-Waste Management and Monitoring.
• Manage and maintain backup and disaster recovery solutions as per requirement.
• Ensure smooth system and network operations in a 24*7 environment.
• Planning and undertaking scheduled maintenance upgrades.
• Manage vendor and customer relationships associated with areas of responsibility.

Assistant Manager Information Technology at WINDSOR MACHINES LIMITED (2011-06 – 2024-04)

• Responsible for the provision of IT infrastructure services including ERP applications, Firewall, Servers, Local Area Networks, and IT Security.
• ERP Management & Monitoring and Co-Ordinating with the ERP Implementation partners to resolve day-to-day problems related to it.
• Overseas Troubleshooting, Systems Backups, and Recovery and provides User Support, when necessary, like IT Helpdesk Support.
• Interact with Internal Clients on all Levels to help resolve IT-related Issues and provides answers in a timely manner.
• Develop and Implement Policies and Procedures for Computer Systems.
• Troubleshot Hardware, Software and Network System.
• Provides Support as an IT Helpdesk.
• CAPEX/OPEX IT Procurement & Vendor Management.
• Reports development in SAP ABAP, BDC, Master Data uploading, Non-BOM Item code generation, User Creation for the Fiori, User Locking and Unlocking and password resetting.
• Backup of all Servers through Automated Scheduled Jobs.
• Experience in Software Design, Development and Testing of Web and Window applications.
• Train Staff about potential uses of Existing Technology and Systems.
• Having experience in Software Design, Development, Testing of Web and Window applications.
• Maintain Inventory of technology Hardware, Software, and other Resources.
• IT Asset/Inventory & E-Waste Management and Monitoring.
• Interacting with external vendors or service providers for procurement, maintenance, and support of IT-related products and services.
• Ensure smooth system and network operations in a 24*7 environment.
• Firewall Monitoring and Management.
• To ensure Maximum availability of Computer Systems throughout the company.
• Proficiency in.NET architecture, SAP ABAP, ASP.NET, VB.NET, C#, ADO.NET, T-SQL, Java Script, Visual Studio.NET, AJAX, Crystal Report, IIS.

MCA in Master of Computer Application – HNGU-Hemchandracharya North Gujarat University, Patan (2008 – 2011)

BCA in Bachelor of Computer Application – Bhavnagar University (2006 – 2008)

HSC in Commerce – GHSEB (2005)

SSC in General – GHSEB (2003)