Dipali Autade

Results-driven Operations & Logistics Professional with 5.5+ years of experience in high-volume e-commerce and warehouse environments. Proven expertise in last-mile operations, team leadership, process optimization, and KPI management. Experienced in handling large teams and improving delivery performance metrics such as TAT, PDD, and SLA adherence.

Team Leader (Middle Mile Hub) - Delhivery Private Limited - Bhiwandi

(2018-08 - 2024-01)

• Managed end-to-end hub operations, including inbound, sorting, and outbound dispatch
• Ensured adherence to cut-off times, TAT, and delivery SLAs
• Handled high daily shipment volumes with consistent operational efficiency
• Led a workforce of 400+ personnel (80 Coordinators + 360 Loaders)
• Managed rostering, attendance, and productivity tracking using Darwinbox/Newton
• Scaled workforce during peak seasons using gig/adhoc staffing models
• Conducted Root Cause Analysis (RCA) for delays (PDD/USL breaches)
• Improved operational flow through process optimization and load planning
• Monitored and improved hub productivity and dispatch accuracy
• Managed vendor relationships and tracked fleet utilization & performance
• Maintained daily logs for vehicle movement and ensured cost efficiency
• Generated daily, weekly, and monthly MIS reports
• Used data insights to improve decision-making and reduce delays
• Managed petty cash (DEFCOM) and station expenses
• Ensured accurate cash reconciliation and audit compliance

B.Sc. - Dnyansadhana College (2015)

HSC (2012)

SSC (2010)