Dipanjan Mitra
Revenue Analyst
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About
Seeking an innovative and challenging career in a professionally managed and dynamic organization, which provides opportunities for self-development and responsibilities to contribute towards the growth of the company.
Experience
Revenue Analyst at Switch Hotel Solutions (2025-07 – 2026-06)
- Creating pricing strategies for clients designed to increase occupancy, maximize the average daily rate and increase yield.
- Having sound knowledge and understanding of online hotel business and Revenue Management, OTA (Online Travel Agencies), Channel Manager, PMS software (Opera, Rategain etc.) and GDS (Sabre, Ideas etc.) and Booking Engine like Synxis.
- Monitor daily, weekly, and monthly performance metrics including occupancy, average daily rate (ADR), and revenue per available room (RevPAR)
- Conduct thorough analysis of pricing trends for clients, identifying key growth opportunities and areas of weakness using software such as RoomPriceGenie, SiteMinder, and PriceLabs.
- Utilize competitive set reporting to benchmark client performance.
Customer Support Executive at DJUBO (Hotel Management Software & System) (2023-04 – 2025-02)
- Responding to customer questions and concerns through various channels such as Inbound/outbound phone calls, email, live chat, and social media.
- Diagnosing and troubleshooting customer problems, offering effective solutions, and ensuring timely resolution.
- Educating customers on product features, usage, and benefits.
- Identifying and escalating complex or unresolved issues to the appropriate internal teams
- Recognizing opportunities to recommend additional products or services that may benefit the customer.
Quality Assurance (Product Development) at RMS Cloud Pty. Ltd. (2021-12 – 2022-06)
- Ensuring the quality and functionality of software applications by meticulously testing them without the use of automated tools.
- Solid understanding of PMS software (Opera, Rategain etc.) and GDS (Sabre, Ideas etc.)
- Creating detailed test plans, test scenarios, and test cases based on the requirements.
- Collaborating with development and IT teams to set up and configure the necessary test environments
Associate, Revenue Management and Distribution (RMD) dept. at Praxis Services Pvt. Ltd. (2019-08 – 2021-12)
- Having sound knowledge and understanding of online hotel business and Revenue Management, OTA (Online Travel Agencies), Channel Manager, PMS software (Opera, Rategain etc.) and GDS (Sabre, Ideas etc.) and Booking Engine like Synxis.
- Making pricing strategies as per the market condition, Online Reputation Management.
- Preparing monthly reports/dashboard/presentations using MS Office
- Handling client calls and complaint resolution, Customer relationship management.
Trainee at WESTIN Kolkata
Worked as a trainee at WESTIN Kolkata for 4 months in 4 major departments (Front Office, Food Production, Food and Beverage Service, Housekeeping).
Service associate at VIP Restaurant
- Worked in VIP Restaurant as a service associate during a four days seminar organized by Ministry of Tourism, Meghalaya.
IHM Shillong
- Conducted Outdoor Catering for the CM of Meghalaya on behalf of IHM Shillong.
Education
B.Sc. in Hospitality and Hotel Administration – National Council for Hotel Management and Catering Technology (2016 – 2019)
Higher Secondary (Science) [10+2] in Science – West Bengal Council of Higher Secondary Education (2015 – 2015)
Secondary [10th] – West Bengal Board of Secondary Education (2013 – 2013)
