Dipankar Ghosh
A Bank CSP owner last 2 years.
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About
Motivated and enthusiastic individual currently pursuing a Bachelor of Arts degree, with a strong passion for banking operations and customer service. Seeking a challenging position as a Customer Care Executive or in the banking sector where I can apply my communication, problem-solving, and service management skills to enhance customer satisfaction and organizational growth.
Experience
Customer Service Point (CSP) Owner at Airtel Payments Bank (2023 – 2024)
- Managed daily CSP operations, ensuring smooth digital and cash transactions.
- Assisted customers with deposits, withdrawals, and account-related queries.
- Maintained accurate records and delivered excellent customer service.
- Developed strong communication, banking management, and problem-solving skills.
Education
Bachelor of Arts (B.A.) in Arts – Bethuadahari College (2025)
Higher Secondary Education in 12th Grade – Sudhakarpur High School (H.S.) (2023 – 2024)
Secondary Education in 10th Grade – Sudhakarpur High School (H.S.) (2017 – 2025)
Advance Diploma in Computer Technology (ADCT) in Computer Technology – Jawaharlal Nehru Youth Computer Training Centre (2023-08 – 2024-07)
Diploma in Computer Education in Computer Education – Jawaharlal Nehru National Youth Computer Centre (2023 – 2024)
Junior IT in Information Technology – Digital India Computer Saksharta Mission (DICSM) (2017 – 2018)
Private ITI – Don Bosco High & Technical School (Private ITI) (2025)
