Dipankar Ghosh

Motivated and enthusiastic individual currently pursuing a Bachelor of Arts degree, with a strong passion for banking operations and customer service. Seeking a challenging position as a Customer Care Executive or in the banking sector where I can apply my communication, problem-solving, and service management skills to enhance customer satisfaction and organizational growth.

Customer Service Point (CSP) Owner at Airtel Payments Bank (2023 – 2024)

• Managed daily CSP operations, ensuring smooth digital and cash transactions.
• Assisted customers with deposits, withdrawals, and account-related queries.
• Maintained accurate records and delivered excellent customer service.
• Developed strong communication, banking management, and problem-solving skills.

Bachelor of Arts (B.A.) in Arts – Bethuadahari College (2025)

Higher Secondary Education in 12th Grade – Sudhakarpur High School (H.S.) (2023 – 2024)

Secondary Education in 10th Grade – Sudhakarpur High School (H.S.) (2017 – 2025)

Advance Diploma in Computer Technology (ADCT) in Computer Technology – Jawaharlal Nehru Youth Computer Training Centre (2023-08 – 2024-07)

Diploma in Computer Education in Computer Education – Jawaharlal Nehru National Youth Computer Centre (2023 – 2024)

Junior IT in Information Technology – Digital India Computer Saksharta Mission (DICSM) (2017 – 2018)

Private ITI – Don Bosco High & Technical School (Private ITI) (2025)