Dipendra Meshram

With extensive experience in customer complaint handling, Field Complaint handling, Analysis, Technical & Product support, Product audit & Product Training. Demonstrate, Built, Developed, and managed a team of 10 professionals, providing training to enhance technical growth on problem definition, root cause analysis, structured problem solving. Develop & implement the strategies to help the team to meet the organisation objectives.

Strong analytical skill to solve problems by using problem solving tools. Interface with OEMs & cross functional team to resolve technical issue. Drive issue resolution for concerns with suppliers, Engineering & Manufacturing.

Manage

Problem solving efforts for critical quality issues & Take effective Corrective action. Present updates to management for Inhouse issues, warranty & field failure in monthly presentation. Capture, analyse & drive resolution of technical issues at plant in time bound manner.

Conducting

Audits and maintaining documentation to ensure compliance with IATF 16949: 2016(ISO/TS :2009) and ISO 9001:2008 Certification standards.

Sr. Manager - QA - Greaves Cotton Limited

(2006-09)

• Continuously connect with internal & external customers and action on feedback.
• Work with plant CFT for resolution of internal & external product quality concerns.
• Study & analyse the Line concerns, Field Concerns & based on analysis resolution of concern by Design change/Process change/ Supplier Part abnormality correction & monitoring effectiveness of actions.
• Provide support in analysis and resolution of complaints to field teams.
• Conduct product audit, process audit & sustenance audit in the plant.
• Drive weekly quality review with senior leadership team.
• Implement & monitor change management for process change, design change.
• Ensure outgoing product as per standard & timely clearance as per dispatch plan.
• Closure of line issues, PDI issues along with CFT & monitoring actions effectiveness.
• Monitor trends of Demerits of internal product audit and ensure continual improvements.
• Active member of product launch activity with engineering team, FTR, First piece approval, performance trial, First aid kits to field.
• Preparing & monitoring MIS data for Inhouse concerns, warranty concern resolution & escalate to Top management for review.
• Organizing warranty meeting for attributing warranty concerns to respective departments & vendors.
• Data analysis & Failure analysis with plant CFT & Monitoring the effectiveness of corrective action.
• Generating field SOP & circulars regarding Retro/campaign rework
• Handling field returns & repair activity of failed engines.
• Monitor cost of scrap part & disposal through SAP
• Conduct periodic audits to ensure continual improvements and adherence to "Customer Specific Requirements."

Diploma - Mechanical Engineering - MSBTE (2006)

B. Tech - Mechanical Engineering - YCMU, MIT college of Engineering, Maharashtra (2011)