Tech care expert
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Detail-oriented assistant with a singular focus on customer satisfaction, quality production, and exceptional business operations. Eager for knowledge, skill expansion, and dedicated to making an impact within a dynamic work environment.
Expert Loyalty Associate at T-Mobile Call Center (2023-08 – Present)
Delivered high-quality customer service within an inbound call center whilst providing technical support for both cellular and home internet devices and account management. Conducted visual audits to ensure customer satisfaction and proactively updated account information to prevent future issues. Assisted customers with billing inquiries, resolved discrepancies, and provided detailed explanations of their bills.
Collected overdue payments on suspended accounts and demonstrated attentiveness via enrolling customers in eligible promotions and selling quality products tailored to customer needs.
Pest Control Technician at Animal & Bird Control (ABC) (2014-12 – 2023-07)
General Contractor Labor and Pest Control Advisory. Facilitated excellent customer service by conducting on-site evaluations to determine client needs. Exerted use of project management skills through effective completion of a variety of projects including but not limited to; Animal Exclusion Tasks, Animal Trappings, operation of heavy machinery, and an emphasis on Bird Control.
Assistant Manager at Fosters Freeze (2021-01 – 2023-05)
Optimized profits by meticulous control of food, beverage, and labor costs on a daily basis. Organized work environment through the development and implementation of maintenance schedules that matched the needs of the business and food health regulations. Maintained high quality standards through direct oversight of staff and management training and regular testing of retained knowledge. Exhibited expertise in inventory and supply management on a weekly basis.
Sales Associate at Three Birds (2017-06 – 2018-10)
Exercised strong customer service skills by developing key client relationships and providing quality products. Displayed strong time management, product presentation, and enforcement of safety guidelines/protocols through timely product transportation to clients on a daily basis.
Diploma – San Benito High School (2010 – 2014)
