Disha Chandra

Working as Assistant Controller of Examinations in NAMTECH, Institute of Smart Manufacturing, an educational initiative of Arcelor Mittal Nippon Steel (AMNS). Worked as Assistant Director – Academic Affairs in Ashoka University. Worked as Head – Examination Cell at Santosh Deemed to be University, Ghaziabad. 18 years of Experience in Higher Education.

Streams - Medical, Management, Technology, Liberal Arts and Humanities and Industry 4.0. Expertise in Registrations, Timetabling, Examinations, Academic Affairs, Education Administration, Records Management.

Experience in Regular and Online mode of Education.

Experience in managing multiple Stakeholders and coordinating with several departments. Proven record of strategy development and problem-solving skills. Ability to effectively prioritize, manage and complete assignments in a Customer-Centric environment. Eloquent in framing and drafting formats, communications mailers, notices, reports. Effective communication with Faculty and Top Management with excellent organizational and interpersonal skills.

Asst. Controller of Examinations at NAMTECH, IIT Gandhinagar Campus (2024-03 – Present)

Team Size Handled: 2 A. Examinations:

• Organizing the Examinations of Industry 4.0 related courses ensuring competency-based learning.
• Articulation of Examination policies and practices in the Examination Manual.
• Developing a process driven system of Examinations and related activities.
• ERP Automation and implementation for Examinations related processes.
• Process Improvisation and Information Dissemination.
• Results Analysis, Result Announcement, follow up actions and Grievance Redressal.
• Associated as Academic Partners with ITEES, Singapore Institute of Technology and TUM Asia, an Affiliate of Technical University of Munich, in Singapore.
• Led a batch of 56 PG students to Singapore for an Immersion Program to Singapore Institute of Technology.

Asst. Director – Academic Affairs at Ashoka University (2023-03 – 2024-03)

Team Size Handled: 10 A. Academic Affairs:

• Communicating with 26 Liberal Arts Departments in relation to Academic Affairs.
• Developing the internal activity calendar highlighting important Academic activities.
• Automation of the Timetabling process for the University.
• Course Registration Process as per the CBCS system.
• Ensuring timely solution of students’ queries.
• Ensuring timely procurement of Course Catalog for semester.
• Minimizing Timetable reschedule requests.
• Process Improvisation and Information Dissemination.
• Faculty and Student Sensitization.
• End to End process of Examinations.
• Releasing the list of students meeting the Graduation Criteria.
• Organizing the Convocation Ceremony.
• B. Team Management:
• Tracking the team activities as per the internal activity calendar.
• Ensuring timely completion of the internal activity calendar.
• Conducting daily team meetings.
• Conducting Knowledge upgrade activities within the team.
• Training the team for student communication

Head - Examination Cell at Santosh Deemed to be University (2021-07 – 2023-03)

Team Size Handled: 2 A. Examinations:

• Planning and conducting University Professional Examinations and Entrance Tests for MBBS/BDS/MS/MD/MDS/M.Sc./Diploma/Ph.D. courses in compliance with MCI/DCI norms and University regulations.
• Communicating with 20 Medical and 9 Dental Departments in relation with Examinations.
• Liaising with all HODs, External Examiners.
• Compilation and Analysis of Result and Examination related reports for quality enhancement.
• Framing and drafting examination related Formats, Communication Mailers, Notices etc.
• Preparation of Budget for each Examination span.
• Examiners’ Certificate Issuance.
• Formulated mechanism for Redressal of Grievances, Grade Appeal Process.
• Preparation of the statistical reports related to the examination department for UGC, IQAC.
• Constantly reviewing the system of examinations to enhance the level of impartiality and objectivity with a view to make it a better instrument for assessing the attainments of students.
• Setting up SOPs of student support services for operational excellence.
• Filing and safekeeping of Examination Records as per accreditation requirements.
• Updating Records with 100% accuracy.
• Cataloging of Files for quick retrieval of information.
• Preparing NAAC related examination reports.
• Presenting Examination department progress during Top Management Meetings.
• Introduced ERP within the Examinations Department of Santosh Deemed to be University.
• Have introduced an automated system of Admit Card generation, QR Coded Exam Attendance and RFID based Exam Hall Entry, Results Tabulation etc. within the University Examinations.
• Introducing Online Examinations with AI Proctoring for Medical, Dental and Paramedical courses.
• B. Training & Development:
• Online Examinations System and Related Tools
• Trained Medical & Dental Faculty Members and Students on HireMee Tool of AI Proctored Online Examinations.
• Conducted Faculty & Staff Inductions and Process Trainings for new recruits.
• Conducting regular training pertaining to Examination Automation and Examination Management System (EMS).

Registrar at ASMS, Noida (AAFT) (2017-07 – 2021-06)

Team Size Handled: 5 Enrollments and Examinations:

• Managing the smooth conduct of Under Graduate & Post Graduate Media Courses with 2500 students strength.
• Setting up SOP for Student Enrollments, Registration process and Document Verification.
• Student Enrollments including Lateral Entry and University Transfer cases.
• Head of Examinations Department centralized for Internal and External Examinations and related activities of all departments, traditional & online both. Examination Automation.
• Planning and Conduct of Examinations, Capacity Management for proper Seating Plan and Invigilators during Examinations.
• Overseeing fair Preparation and Declaration of Results.
• Core Team Member of Convocations Organizing Committee.
• Preparation of Reports related to Exam Attendance/Pass Percentage/Class Attendance Defaults.
• University liaising and maintaining healthy working association with the Institute.
• Handling ERP System for Examinations
• Managing Cross Cultural Students and their Foreign Student Registration procedures.
• Student Services:
• Monitoring daily academic activities and ensuring seamless student experience.
• Bridging the gap between Management, Faculty and students to highlight Students’ Concerns.
• Strategizing Student Service delivery system in line with Institutional Strategic Plans.
• Effective Information dissemination among Students, Faculty and Staff.
• Conducting feedback survey (online and face to face interaction) with students and faculty members.
• Mentoring students for keeping them oriented and motivated.
• Certificate Issuance, Document Verification.
• Foreigners’ Registration process for Students of other nationalities and other related procedures.
• Resolving students and parents’ queries in a timely manner.
• Students’ Grievance Redressal and Student Welfare:
• Handling Escalations related to student grievances with minimum Turn Around Time (TAT).
• Taking initiatives to figure out operational loopholes which can lead to any grievance/s.
• Setting up SOPs of student support services for operational excellence.
• Records:
• Ensuring Safekeeping of Student & Employee Records.
• Ensuring regular update of Student and Employee Records within the ERP.
• Ensuring accurate and quick retrieval of Student and Employee records.
• Training:
• Delivered Online Examination Process Trainings to UG & PG Students.
• Delivered Professional Communication Trainings to I & II year students.
• Delivered Students’ Workshops in Communication and Personality Development.
• Student Interviews and Mock Interviews.
• Conducted Faculty & Staff Induction and Process Trainings for new recruits.

Ph.D. in Applied Mathematics – Mewar University, Rajasthan (2023)

M. Sc. in Mathematics – MJP Rohilkhand University, U.P. (2005)

B. Sc. in Electronics – MJP Rohilkhand University, U.P. (2002)