Disha Thakkar

Tourism and Hospitality graduate with hands-on experience as passionate Tour Manager with practical experience in international group tours, travel operations, customer service, and itinerary coordination. Having successfully managed tours in Vietnam, I understand the importance of planning, guest satisfaction, quick decision-making, and seamless on-ground execution. My professional journey has strengthened my ability to coordinate with hotels, transport providers, local guides, and travellers while maintaining my luxurious hospitality standards.

Known for my friendly personality, strong communication skills, and ability to handle responsibilities with confidence, remain calm under pressure. I believe every journey should leave travellers with unforgettable memories. I am eager to be a part of a dynamic travel organization where I can apply my experience, take on greater responsibilities, and build a long-term career as a professional International Tour Manager.

Tour Manager - Rosy World - Mumbai

(2025-12)

• Successfully managed guided tours across Vietnam for groups of 30-70 passengers per tour, ensuring seamless execution from arrival to departure.
• Oversaw all on-ground operations, proactively resolving issues and delivering a smooth, hassle-free travel experience.
• Delivered exceptional guest service by maintaining high standards of hospitality, resulting in a premium customer experience.
• Helped operations team in improving on ground services.
• Involved in new product & itinerary designing when in office

Service Delivery - Thomas Cook - Mumbai

(2024-06 - 2025-06)

• Worked across both the Sales and Service departments, completing six months in each.
• Managed end-to-end travel operations including customer consultations, itinerary planning, package recommendations, and booking execution.
• Handled payment collections, maintained complete travel documentation, guest files, and coordinated in Visa submission process.
• Effectively resolved client queries and escalations while delivering high-quality service before tour.
• Consistently achieved monthly sales targets through strong communication and customer engagement in sales.

Travel executive intern - AKS Holidays - Mumbai

(2023-06 - 2023-12)

• Prepared and shared customized flight and hotel quotations, tailored itineraries based on client preferences, and managed end-to-end travel documentation including visa processing, web check-in, and hotel confirmations & itinerary preparation during my Sem 6 as a part of on field experience

BVoc - Tourism & Hospitality Management - KET's V. G. Vaze College of Arts, Science and Commerce (2021-03 - 2024-04)

HSC - Commerce - Friends College (2019-05 - 2021-04)

SSC - S.K.K.E.S CBSE Board