Disha Vivek Lazarus

Customer Success & Functional Consulting professional with extensive experience in CLM product configuration, client management, and product training. Proven ability to drive customer adoption, resolve product issues, and contribute to revenue growth. Strong communicator with hands-on expertise in AI product demonstrations, user enablement, and cross-functional collaboration.

Functional Consultant – Admin Services - ICERTIS Product Pvt. Ltd. - Pune

(2021-03)

• Serve as the primary point of contact for customers, driving platform adoption and success outcomes.
• Consult clients on Icertis Contract Intelligence (ICI) configuration aligned with Contract Lifecycle Management (CLM) processes.
• Manage end-to-end customer journeys including onboarding, enablement, and retention activities.
• Conduct product training workshops and execute Proofs of Concept (POCs) for new enhancements and release features.
• Troubleshoot functional product issues by collaborating with Engineering and Product teams.
• Engage with senior business sponsors to understand goals and ensure value realization.
• Integrate ICI with Salesforce; configure Master Data, Contract Types, Templates, and Clause Libraries.
• Advocate for customer insights to influence roadmap decisions and improve customer experience.
• Represent functional expertise during customer events and internal knowledge-sharing sessions.
• Contributed to internal best practices, success stories, and product evolution initiatives.

Product Specialist - Spectramatic Solution Pvt. Ltd. - Pune

(2019-07 - 2020-02)

• Demonstrated in-depth product knowledge to assist customers with queries and operational use cases.
• Delivered onsite product demos tailored to client requirements.
• Conducted client training sessions ensuring smooth onboarding and product utilization.
• Created product information videos for the official YouTube channel.
• Managed social media content to drive awareness of Background Verification solutions.

MBA - International Business - Sinhgad Institute of Business and research (2017 - 2019)

BCOM - Marketing - SSMM (2014 - 2017)

HSC - Commerce - SSMM (2014 - 2014)

CBSE Board - UIS, Kuwait (2000 - 2012)