Dishank Tyagi

Welcomed guests professionally and managed check-in and check-out processes seamlessly. Handled guest reservations, walk-ins, and special room requests. Resolved guest complaints politely and coordinated efficiently with housekeeping and maintenance teams.

Crew Member - Hotel Nifa - Morjim Beach, Goa

• Welcomed guests professionally and managed check-in and check-out processes seamlessly.
• Handled guest reservations, walk-ins, and special room requests.
• Resolved guest complaints politely and coordinated efficiently with housekeeping and maintenance teams.
• Managed cash and digital billing payments accurately during checkout shifts.

Crew Member - B&B - Arambol Beach, Goa

• Served as the primary point of contact for international and domestic beach tourists.
• Maintained clean, organized visitor logs and front desk documentation.
• Assisted guests with local travel itineraries, rentals, and dining recommendations.
• Managed phone queries, online bookings, and room inventory updates.

Crew Member - Sizzle - Panvel, Maharashtra

• Delivered high-standard table service in a fast-paced, high-volume dining setup.
• Collaborated closely with the kitchen team to ensure accurate and timely order fulfillment.
• Handled order entry on Point of Sale (POS) terminals and processed final billing efficiently.
• Upsold menu specials, contributing directly to higher average sales per table.

Crew Member

• Managed lead generation, cold outreach, product demonstrations, and deal closings.
• Consistently met and exceeded monthly sales targets by utilizing persuasive communication and deep product knowledge.
• Built and nurtured long-term relationships with clients, ensuring high satisfaction and repeat business.
• Conducted market research to assist the team in staying ahead of industry trends and competitor strategies.

Crew Member

• Provided personalized guidance and support to clients, actively listening to their needs to suggest optimal paths.
• Leveraged soft-spoken communication and empathy to build trust and resolve client concerns effectively.
• Maintained detailed records of sessions and followed up with clients to ensure ongoing progress and satisfaction.

Diploma - Aviation, Hospitality, and Travel Management

Certificate - Computer Basics - NIIT

Senior Secondary School Certificate - Central Board of Secondary Education (CBSE)