Dishant Gupta

Managed end-to-end operational workflows across enterprise support and e-commerce product catalog operations, ensuring data accuracy, efficient issue resolution, operational consistency, and SLA adherence, improving response efficiency by 20%. Reviewed and optimized product feeds across Google Shopping, Amazon, Facebook/Meta, and other shopping channels to ensure accurate product data and successful publishing. Configured and mapped product attributes from CSV, XML, API-based integrations, and other data sources, ensuring accurate transformation and downstream feed output.

Business Analyst / Marketplace Feed Specialist - Feedonomics (via Cube27.com) - Pune, Maharashtra

(2023-10 - 2024-07)

• Managed end-to-end operational workflows across enterprise support and e-commerce product catalog operations, ensuring data accuracy, efficient issue resolution, operational consistency, and SLA adherence, improving response efficiency by 20%.
• Reviewed and optimized product feeds across Google Shopping, Amazon, Facebook/Meta, and other shopping channels to ensure accurate product data and successful publishing.
• Configured and mapped product attributes from CSV, XML, API-based integrations, and other data sources, ensuring accurate transformation and downstream feed output.
• Troubleshot data imports, feed validation errors, missing attributes, mapping discrepancies, product mismatches, and channel warnings to maintain reliable feed operations.
• Investigated API and platform integration issues using structured Root Cause Analysis (RCA), data validation, reconciliation, and technical troubleshooting.
• Validated product attributes including SKU, GTIN/UPC, title, description, pricing, inventory, availability, and taxonomy to maintain data accuracy and marketplace compliance.
• Managed multi-client communication by clarifying requirements, providing timely updates, resolving product-related requests, and setting appropriate expectations.
• Provided product feed optimization recommendations and actionable insights based on data quality issues, feed performance, channel requirements, and recurring errors.
• Maintained account documentation, business requirements, workflows, troubleshooting procedures, and export-channel processes to support consistent operations.
• Collaborated with Engineering, Product, Operations, and Account Management teams to resolve complex feed and integration issues while maintaining live-feed stability and service quality.

Support & Operations Specialist - Mindyourfleet.com - Remote, Noida

(2022-11 - 2023-05)

• Managed end-to-end operational workflows across enterprise support and e-commerce product catalog operations, ensuring data accuracy, efficient issue resolution, operational consistency, and SLA adherence, improving response efficiency by 20%.
• Diagnosed and resolved SaaS platform issues through Root Cause Analysis (RCA), documenting defects and collaborating with development teams for timely resolution.
• Maintained accurate CRM records, analyzed recurring support issues, and generated operational insights to improve service quality, workflow efficiency, and customer satisfaction.
• Conducted client onboarding, product demonstrations, and user training while collaborating with cross-functional teams to manage escalations and improve product adoption.

Customer Support Representative - Smart-Coin Financials Pvt. Ltd. - Bengaluru, Karnataka

(2022-07 - 2022-10)

• Provided end-to-end customer support for personal loans, digital gold, and credit products, ensuring timely issue resolution and accurate customer communication.
• Analyzed account information, validated customer data, resolved service requests, and maintained accurate CRM records while adhering to established operational procedures.
• Managed customer escalations and collaborated with internal teams to investigate account-related issues and ensure timely resolution while meeting service KPIs.
• Collected and documented customer feedback, providing actionable insights to Product and Operations teams to support process improvement and service quality.

Bachelor of Computer Applications - Computer Applications - Chhatrapati Shahu Ji Maharaj University (CSJMU) (2016-08 - 2019-05) Kanpur, Uttar Pradesh