Dishant Nipurte

IT graduate with hands-on experience as a Desktop Support Engineer providing L1 and L2 technical support. Skilled in network troubleshooting, LAN/WAN support, Windows configuration, and basic routing & switching concepts. Currently pursuing a Cyber Security course to strengthen network security knowledge. Seeking an entry-level Network Engineer position to apply technical expertise and grow in networking and infrastructure management.

Desktop Support Engineer at Digitide Solutions Limited (2025-01 – Present)

Provided L1 & L2 technical support for hardware, software, and network-related issues.

• Provided L1 & L2 technical support for hardware, software, and network-related issues.
• Installed, configured, and troubleshot Windows OS and enterprise applications.
• Resolved LAN/WAN connectivity issues, IP conflicts, DNS errors, and network outages.
• Assisted in basic router and switch configuration and troubleshooting.
• Configured Outlook, MS Office, and endpoint security software.
• Escalated complex network/server issues to higher-level teams.
• Maintained ticket documentation and ensured SLA compliance.

Bachelor of Engineering (B.E.) in Information Technology – University of Mumbai (2020 – 2024)