Divakar Mishra

Experienced professional with over 10+ years in travel, hospitality, and administrative operations. Skilled in reservation management, customer handling, event coordination, and office administration. Proven ability to manage high-volume bookings, resolve client issues, and ensure seamless operations with a strong focus on customer satisfaction.

Operations Associate at Evaan Vacation Club (2026-03 – Present)

• Managing member booking requests across India
• Handling customer queries and resolving booking-related issues
• Coordinating with hotels and partners for smooth reservations
• Ensuring customer satisfaction and timely confirmations

Consultant at FICCI (Federation of Indian Chambers of Commerce & Industry) (2022-06 – 2026-02)

• Managed administrative operations and executive support
• Coordinated healthcare events (e.g., Advantage Healthcare India)
• Handled invoices, payments, and documentation
• Organized meetings, travel schedules, and logistics
• Maintained communication with stakeholders and institutions

Reservations Manager at Tag Vacation (2019-06 – 2022-06)

• Managed B2B bookings and agent queries
• Handled escalations and ensured quick issue resolution
• Supervised multiple office operations
• Improved service efficiency and client satisfaction

Travel Consultant at EaseMyTrip (2016-09 – 2019-06)

• Assisted clients with travel planning and bookings
• Created itineraries and handled documentation
• Managed flight, hotel, and tour reservations

Key Account Manager – Hotel Contracting at Goibibo (2015-09 – 2016-10)

• Managed hotel partnerships and contract renewals
• Handled billing, MIS reports, and financial coordination
• Achieved revenue and performance targets

Front Office Executive at Taj Palace (2011-03 – 2015-09)

• Managed guest relations and front desk operations
• Handled reservations, billing, and VIP guest services
• Coordinated with departments for smooth operations

Front Office Associate at Radisson Hotel (2008-06 – 2011-02)

• Managed guest check-ins/check-outs
• Handled customer queries and complaints
• Coordinated with housekeeping and reservations

MBA – Symbiosis (2008 – 2010)

BHM in Hospitality Management – Amity (2005 – 2008)

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