Diveeth S

Working as a SAP C4C Techno-Functional Consultant, responsible for gathering the requirements from the customers, doing the feasibility study and implementing the same by standard customizations or custom developments. Was part of 3 full end- to-end C4C implementation and was responsible for post go-live support activities. Have 5 years of experience in SAP C4C Sales & Service. Worked on Both Support & Development topics.

Technical Experience :

• Created a custom BO and generated the UI screens, added this as a new work center in C4C. 
• Created Custom BO called Account group with elements and function to capture the change data. 
• Created screens for the above mentioned BO.
•  Also created custom OVS for the above mentioned BO to avail for a field that needs to display the Account Group BO values. 
• Extended the Customer XBO and added a extension field and enabled it in the Account TI screen and added the OVS for that field. 
• Development to calculate the Time spent by each Processor party in ticket and also time spent by each Service and Support Team.
• Creation of various BCO’s and enabled this under Fine Tune Activity under Business 
• Configuration to maintain the values. 
• Created Embedded Component and added it to the standard screens. 
• created custom OVS to display the orgunit specific Employees in a field and written logic in the script file based on some criteria. 
• Consumed REST API as a Endpoint through CPI using External Web service Integration and written logic through Action file to consume Invoice , STO & PO details.
•  Created Enhancement implementation for sending Email for specific partner function in Service request.
• Created Library function to reuse the codes as per requirements. 
• Created custom data source for the custom BO's. 
• Created custom mashup and enabled in the embedded component to be viewed in UI. 
• created Process extension Scenario for reusing the same XBO field form lead to Opportunity. 
• Enabled fields in Account Summary Form using ALD.
•  Created custom ODATA services enabled it for Data Workbench. 
• Good exposure and hands on experience in Bug fixes and debugging skill.
•  Knowledge in using POSTMAN.
•  knowledge in using SOAPUI.

Functional Experience :

• Performed Scoping and fine tuning activities related to sales. 
• Worked on the Integration of Outlook Emails with C4C system. 
• ODATA Service explorer knowledge. 
• Communication Arrangement creation.
•  Workflow rules, Code list Restrictions. 
• Worked in creating the all kinds of mashups. 
• Creating the homepage tiles according to the needs Created Organization Structure, assigned Managers and Employees to the org structure . 
• Configurations using KUT – Adaptation changes, Creation of new fields, Page Layouts, Fields level rules, Validation Rules, Extending the fields to reporting, Service interface, Data Workbench ,Enabling custom fields to standard web services for integration . 
• Created join data sources, reports including views and selection . 
• Performed Data Workbench (import/update) for master data, transactional data and custom objects. 
• Created Service levels and Service level categories. 
• Created ticket routing rules, Lead routing rules, service levels

B.Tech Information technology. 2014 - 2018