Office Assistant - M/s Delta Infralogistics (Worldwide) Ltd - Mangalore
(2011-01 - 2015-12)
- Shipping Department: Handled invoicing processes, coordinated shipping documentation, and ensured timely dispatch of goods.
- Store Department: Managed inventory by placing part orders and entering stock details accurately into the system.
- Accounts Department: Assisted in preparing bills, maintaining ledgers, and supporting monthly reconciliation.
- HR Department: Provided administrative support, maintained employee records, and assisted in payroll documentation.
Customer Relations Officer - Auto Matrix (TATA Motors Dealership) - Mangalore
(2016-01 - 2017-12)
- Worked in the Service Department, acting as the key point of contact between customers and the workshop.
- Handled customer service appointments, ensuring smooth scheduling and timely follow-ups.
- Resolved service-related complaints by coordinating with the technical team and ensuring customer concerns were addressed promptly.
- Focused on customer satisfaction initiatives, collecting feedback and working on continuous service quality improvement.
Customer Care Executive - Nexa, Mandovi Motors Pvt Ltd (Maruti Cars) - Mangalore
(2017-01 - 2019-12)
- Worked in the Sales Department, managing the end-to-end customer engagement process.
- Handled enquiry follow-ups and coordinated test drive appointments to enhance lead conversion.
- Maintained accurate file management for bookings, vehicle deliveries, and customer documentation.
- Collected after-sales feedback to assess customer satisfaction and identify areas for improvement.
Customer Relationship Manager - Niran Motors Pvt Ltd (Royal Enfield Dealership) - Mangalore
(2019-01 - 2022-12)
- Managed service appointments, ensuring timely scheduling and effective communication with customers.
- Handled customer complaints efficiently, coordinating with the service team for quick and satisfactory resolutions.
- Focused on customer satisfaction by building long-term relationships, conducting follow-ups, and implementing retention strategies.
- Generated daily, weekly, and monthly reports on service performance, customer feedback, and complaint resolution to support management reviews and decision-making.
Sales Quality Manager - Artha Honda (Honda Cars Authorized Dealership) - Mangalore
(2022-01)
- Followed up on sales queries and customer inquiries, ensuring prompt responses and satisfaction.
- Managed post-delivery follow-up, gathering valuable customer feedback to improve sales processes and customer experiences.
- Led complaint management, addressing and resolving customer concerns effectively.
- Conducted thorough file audits to ensure compliance and accuracy in documentation.
- Coordinated accessories follow-up and provided recommendations to enhance vehicle customization options.
- Ensured smooth and organized delivery processes, managing all related documentation and vehicle handover protocols.
- Trained new joiners, ensuring they understood company policies, processes, and customer service standards.
- Maintained showroom cleanliness, ensuring a welcoming and professional environment for customers.
- Regularly inspected and maintained demo cars used for test drives to ensure they met quality standards.
Customer Relation Manager – Service - Cauvery Tata Motors Pvt Ltd - Mangalore
(2025-01)
- Managing customer relations in the service department, ensuring high levels of customer satisfaction.
- Handling customer complaints and coordinating with the service team for timely resolution.
- Monitoring vehicle service progress and providing regular updates to customers.
- Conducting post-service follow-ups to collect feedback and improve service experience.
- Coordinating with workshop, technical team, and management to resolve escalated cases.
- Maintaining service records, complaint logs, and ensuring proper documentation.
- Supporting customer retention by ensuring smooth service delivery and communication.
