Divya D5549

Salesforce Developer with 5 years of experience and 7 Salesforce certifications, specializing in Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud) implementations. Skilled in Apex, Apex Triggers, Asynchronous Apex, Lightning Web Components (LWC), Aura Components, Flows, SOQL/SOSL, REST API integrations, MuleSoft, Data Cloud, and Agentforce. Experienced across the full Software Development Life Cycle (SDLC) using Agile Scrum methodology, with a track record of improving case resolution time, data quality, lead conversion, and user adoption.

Senior Salesforce Developer at Huron (2025-11 – Present)

Internal Project

• Gathered requirements from business user groups for CRM implementation, translating needs into scalable Salesforce Sales Cloud solutions.
• Wrote SOQL, SOSL, and aggregate relationship queries in Apex classes and triggers to retrieve optimized data from sObjects.
• Managed support tickets using Cases, improving case resolution time by 10%.
• Developed reports, dashboards, and processes to monitor data quality and integrity, reducing duplicate accounts by 20%.
• Developed Apex Triggers to meet functional requirements and built declarative automations including Workflows, Process Builder, and Field Service Lightning (FSL) configurations.
• Worked with native Salesforce quote-to-cash functionality including Opportunities, Products, Price Books, Quotes, Orders, and Contracts.
• Built modern Enterprise Lightning applications combining Lightning Design System, Lightning App Builder, and Lightning Web Components (LWC).
• Designed and implemented Flows to automate complex business processes, including lead management, opportunity updates, and case routing.
• Designed and developed custom solutions using Flows, product rules, and price rules; created screens focused on improving user experience and navigation.
• Documented requirement functionality and provided QA support, including test execution and defect resolution.

Senior Salesforce Developer at Nuvision Autoglass (2024-05 – 2025-11)

Project: Nuvision

• Built modern Enterprise Lightning applications combining Lightning Design System, Lightning App Builder, Lightning Web Components (LWC), Sales Cloud, Service Cloud, and Data Loader.
• Designed and implemented Flows to automate complex business processes, including lead management, opportunity updates, and case routing across Service Cloud.
• Created screens focused on improving user experience and ease of navigation.
• Developed customized Salesforce solutions aligned to business requirements; prepared test cases and validated deliverables prior to client testing and UAT.
• Followed up with clients and support teams for issue resolution, and supported quality assurance testing and defect resolution.

Salesforce Developer at Capgemini (2021-05 – 2024-05)

Project: Banner Health

• Built modern Enterprise Lightning applications within Sales Cloud combining Lightning Design System, Lightning App Builder, and Lightning Web Components (LWC).
• Created multiple Lightning Web Components, adding CSS and design parameters to improve UI experience.
• Designed and implemented a new lead scoring process, improving conversion rate by 20%.
• Improved user adoption by 30% through platform enhancements including branding, custom apps, and standardized reports and dashboards.
• Developed complex validation rules and formula fields per application requirements; created page and search layouts to organize fields, links, and related lists.
• Performed Salesforce.com configuration including Users, Roles, Profiles, Organization-Wide Defaults, Permission Sets, Public Groups, and Queues.
• Wrote SOQL, SOSL, and aggregate relationship queries in Apex classes and triggers to retrieve optimized data from objects.
• Developed Apex Triggers per functional requirements and built declarative automations including Workflows, Process Builder, and Flow configurations.
• Worked on Custom Settings, Custom Labels, Custom Metadata Types, Organization-Wide Defaults, Sharing Rules, and Permission Sets.