Divya Grandhi

Results-driven SAP MM professional with 8 years of overall professional experience, including 5 years of hands-on experience in SAP MM, comprising 3 years in SAP MM implementation and 2 years in SAP MM support. Experienced in SAP MM configuration and implementation activities covering Master Data, Purchasing Documents, Release Procedures, Pricing Determination, and special procurement processes such as Consignment, Sub-Contracting, and Stock Transport Orders (STO). Strong understanding of SAP R/3 MM processes with cross-functional exposure to SD and FI.

Skilled in requirements analysis, configuration, support, issue resolution, and business process improvements. Known for strong communication skills, a proactive approach, and a dependable commitment to delivering effective business solutions. Experienced in leveraging Generative AI tools such as ChatGPT, Copilot, Claude for SAP MM incident analysis, troubleshooting, documentation, and business-process improvement.

Familiar with Prompt Engineering and AI-assisted automation for creating functional documentation, test scenarios, knowledge-base articles, and support-resolution summaries.

Senior Customer Support Analyst – SAP MM Support - Viraaj HR Solutions Pvt. Ltd. – Remote [R Systems International (Contract for Adhunik Metaliks Ltd.)] - Remote

(2026-04 - 2026-07)

Project: Adhunik Metaliks Ltd. — steel manufacturing enterprise, covering procurement, materials management, and inventory operations across plant and production units.

• Analyzed assigned incident and service request tickets and provided timely resolutions within the defined SLA.
• Provided support for SAP ERP, handling SAP MM-related issues and coordinating with the SAP SD support team for cross-functional business process issues.
• Assisted business users with purchase requisitions, purchase orders, goods receipt, goods issue, material master, vendor master, and inventory management.
• Interacted with clients and business users through calls and emails to gather incident details and provide functional support.
• Escalated complex SAP MM/SD issues to the functional support team and tracked them through closure.
• Used AI-assisted approaches for preparing SOPs, knowledge-base articles, user guides, and support-resolution summaries.

Senior Engineer – SAP MM Support - NthInsight Technologies - Bangalore

(2023-09 - 2025-07)

Client: Cipla Limited — pharmaceutical manufacturing enterprise, covering procurement, materials management, and inventory operations across plant and production units.

• Provided support for SAP MM and assisted business users with procurement and inventory-related issues.
• Provided support for SAP MM and downstream ERP data synchronization issues, resolving discrepancies in product, inventory, and transaction data.
• Coordinated with SAP SD and application development teams to resolve cross-functional issues impacting procurement and supply chain operations.
• Interacted with business users to gather incident details, perform functional analysis, and provide timely resolutions.
• Applied AI-assisted techniques to analyze recurring support issues and identify potential process improvement and automation opportunities.

Senior Engineer – SAP MM Implementation - Larsen & Toubro Technology Services - Bangalore

(2017-12 - 2020-09)

Client: Rockwell Automation — global industrial automation and control systems manufacturer, covering SAP MM implementation and configuration activities.

• Studied business requirements and configured SAP MM to support the full purchase-to-payment process.
• Set up the organizational structure — plants, storage locations, and purchasing organizations — to match business needs.
• Configured procurement processes covering requisitions, quotations, purchase orders, and invoice verification.
• Set up special procurement types such as consignment, subcontracting, and stock transfers between plants.
• Tested the setup through integration and user acceptance testing, then supported the go-live with end-user training.

Engineer – Technical Writer - Cyient Ltd. (Formerly known as Infotech) - Hyderabad

(2013-05 - 2015-04)

Client: John Deere — technical publications and engineering-change management for agricultural tractor product lines.

• Created and maintained Parts Manuals, Maintenance Manuals, Operator Manuals, and Service Parts Catalogs for John Deere Tractors.
• Incorporated BOMs, ECOs, vendor documents, and engineering changes into technical publications using FrameMaker and Arbortext Editor.
• Analyzed engineering drawings, ECNs, and SAP data to ensure accurate parts catalog updates and serviceability information.
• Developed artwork manuscripts and coordinated illustration updates in accordance with customer and engineering standards.

Engineer – Technical Writer - Avineon India Pvt. Ltd. - Hyderabad

(2011-10 - 2013-04)

Client: Terex — technical publications and product data validation for construction crane product lines.

• Created and maintained Parts Manuals, Maintenance Manuals, and Service Parts Catalogs for Terex Cranes.
• Incorporated engineering drawings, BOMs, and vendor documents into technical publications using FrameMaker and Arbortext Editor.
• Performed product analysis, data validation, and failure analysis to identify and resolve technical issues.
• Developed and maintained standardized databases and reviewed mapped data against established quality checklists.
• Oversaw project execution based on client requirements, including tracking, reporting, documentation, and stakeholder coordination.
• Managed product family compilation, SharePoint uploads, master trackers, and overall technical and operational activities.

Bachelor of Technology - B.Tech - JNTU Kakinada (2009)

Board of Intermediate Education - Board of Intermediate Education — A.P. (2005)

Board of Secondary Education - Board of Secondary Education — A.P. (2003)