Divya Oza

Process Specialist with 3+ years of experience in insurance operations, including US health insurance, document indexing, quotation processing, data validation, and transaction processing. Expertise in handling high-volume operational activities while maintaining accuracy and meeting SLA/TAT requirements. Proficient in Salesforce, Excel, and process compliance.

Process Specialist at PRINCIPAL GLOBAL SERVICES (2025-05 – Present)

• Handle day-to-day insurance operations and transaction-processing for US-based insurance clients
• Perform document indexing, classification, and validation according to established process guidelines
• Enter and update quotation-related information in Salesforce with accuracy focus
• Conduct quality checks to identify discrepancies and maintain process compliance
• Handle high-volume work while maintaining defined productivity and turnaround-time requirements
• Coordinate with internal teams to resolve discrepancies and process-related issues

Senior Associate – Operations at WNS (2023-01 – 2025-05)

• Managed day-to-day US health insurance operations and transaction processing
• Reviewed and validated policy-related information for accuracy and completeness
• Performed data entry, documentation, and quality checks to maintain process accuracy
• Investigated process discrepancies and coordinated resolution with internal teams
• Handled sensitive insurance information while maintaining accuracy and confidentiality
• Worked consistently within defined productivity, quality, and turnaround-time targets

Bachelor of Commerce in B.Com – Savitribai Phule University, Pune