Divya R

Results-driven Customer Support Executive with hands-on BPO experience in query resolution, escalation handling, and client communication. Skilled at delivering positive customer experiences in fast-paced, target-driven environments.

Customer Support Executive - SRMN Infotech

(2024-01 - 2026-12)

• Resolved customer complaints and escalations using a solution-oriented approach, maintaining high satisfaction standards
• Coordinated with cross-functional teams to address complex service issues, ensuring timely and accurate resolutions
• Upheld quality standards and process adherence while delivering professional support across voice, email, and chat channels

BBA LLB - Bishop Cotton Women's Christian College, Bengaluru (2020-12)

Pre-University Course (PUC) - R B ANMS College, Halasuru, Bengaluru (2014-12)

SSLC - St. Meer's High School, Halasuru, Bengaluru (2012-12)